Hi, I’m
Ibrahem Filali
Jeddah
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly Skilled KPIs Specialist (Performance Management)
with 17+ Years of Experience in Business Administration
Leadership Skills Data Analysis
Performance Management Business Development
Operational Excellence Communication Skills
Overview
28
years of professional experience
15
years of post-secondary education
1
Language
Work History
MOBILYJeddah
KPIs Specialist
01.2019 - Current
Job overview
- Responsible for KPIs of the consumer sales department of 1200 employees ensuring that KPIs are according to S.M.A.R.T criteria and assigning the right weight to each KPI
- Managed the distribution of 900 incentives on a quarterly basis in coordination with HR
- Enhanced the process of data analysis of KPIs on monthly, quarterly and yearly basis saving 50% of process time and increasing productivity
- Completed the end of year performance appraisals of 1200 employees of which are directors, managers, supervisors and agents according to HR policies
- Handled any claim made by employees on performance assessment resulting in better work environment
- Developed a scorecard to be sent to every employee with a recommendation according to their performance with a forecast of their result if they continue at the same pace to inspire motivation.
THE NATIONAL TAWAFA ESTABLISHMENT FOR PILGRIMS OF ARABIAN COUTRIES
Board Member & Chief Transportation Officer
01.2015 - 08.2022
Job overview
- Responsible for 400 000 Arabs visiting Makkah for Hajj on yearly basis
- Managed a team of 80 people and coordinated with 140 agencies and solved any emerging problem to ensure a smooth visit to all believers visiting Makkah
- Restructured the performance management department by adding a planning section, quality section and KPI section.
Branch Manager
01.2014 - 01.2019
Job overview
- Managed 8 employees and scheduled their shifts, breaks and leaves
- Handled a branch with 300 to 350 customers per day and ensured customer satisfaction
- Followed up on targets and led the team to optimize productivity and efficiency.
Senior Retail Sales Executive
01.2013 - 01.2014
Retail Sales Executive
01.2009 - 01.2013
Sales Executive
01.2007 - 01.2009
Job overview
- Reached sales target regularly by maintaining and developing a good relationship with customers through personal contact or meetings or via telephone
- Displayed efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers
- Recorded sales and order information and report the same to the sales department
- Provided accurate feedback on future buying trends to their respective employers
- Addressed customer questions and concerns regarding products, prices, and availability.
KING ABDULAZIZ UNIVERSITYJEDDAH
Office Manager
01.2005 - 01.2007
ALANSAR NEW POLYCLINICJEDDAH
Deputy Reception Manager
01.2003 - 01.2006
Education
King Abdulaziz University
Executive Master from Public Administration
01.2012 - 01.2014
King Abdulaziz University
Executive Master from Public Administration
04.2001 - 01.2014
King Abdulaziz University
Bachelor degree from Public Administration
Bachelor of Public Administration
Skills
Technologiesundefined
Availability
See my work availability
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Additional Information
- Supply Chain Management, Procurement and Logistics 2019 Developing the Skills for Quality and Organizational Excellence Consultants 2019 Balanced Scorecard and Key Performance Indicators 2019 Certified Lean Six Sigma Green and Black Belt 2018 Strategic and Executive Leadership 2018 Preparation Course for Project Management Professional (PMP) 2017 Performance Management 2015 Effective Supervisory Skills 2011
Timeline
KPIs Specialist
MOBILY
01.2019 - Current
Board Member & Chief Transportation Officer
THE NATIONAL TAWAFA ESTABLISHMENT FOR PILGRIMS OF ARABIAN COUTRIES
01.2015 - 08.2022
Branch Manager
01.2014 - 01.2019
Senior Retail Sales Executive
01.2013 - 01.2014
King Abdulaziz University
Executive Master from Public Administration
01.2012 - 01.2014
Retail Sales Executive
01.2009 - 01.2013
Sales Executive
01.2007 - 01.2009
Office Manager
KING ABDULAZIZ UNIVERSITY
01.2005 - 01.2007
Deputy Reception Manager
ALANSAR NEW POLYCLINIC
01.2003 - 01.2006
King Abdulaziz University
Executive Master from Public Administration
04.2001 - 01.2014
King Abdulaziz University
Bachelor degree from Public Administration
01.2005
Bachelor of Public Administration
01.2005
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