Ibrahim Abdulaziz Al-Mashhadi
Riyadh,Saudi Arabia
Summary
Accomplished professional specializing in project management, risk management, and process improvement. Proficient in data analysis and Microsoft Office, with strong leadership and quality assurance skills. Experienced in public speaking and presentations, demonstrating excellent communication abilities. Knowledgeable in ERP systems and skilled in KPI tracking, committed to driving organizational success through strategic initiatives.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Business Analyst
STC
Riyadh, Riyadh Region
01.2024 - 07.2025
- Evaluated user authorities of STC and subsidiaries for policy compliance.
- Led ERM function at General Department, overseeing six sub-departments including Risk Management , GRC, and BCM.
- Managed Circuits Migration Project, developing strategic plans aligned with organizational goals.
- Addressed audit gaps and observations in collaboration with stakeholders.
- Converted employee inquiries into tickets for technical teams, ensuring timely resolution.
- Tracked project progress and KPIs with data-driven dashboards, ensuring business alignment.
- Collaborated with STC subsidiaries to enhance customer experience and optimise processes.
Customer Operations Services Specialist
STC
03.2020 - 12.2023
- Supported company centres by managing general and individual ticket follow-ups.
- Enhanced services and processes in MySTC 'bot Project' to facilitate customer self-service.
- Compiled daily and weekly reports for management to assess goal achievement.
- Supervised employee performance while generating instant productivity reports.
- Reviewed live-chat interactions to ensure adherence to script and quality standards.
- Monitored dashboard indicators for relevant channels, ensuring operational goals remained on track.
- Produced technical reports and collaborated with the team to resolve technical challenges.
- Trained new joiners, providing support and guidance on their roles.
Assistant Manager
Aqtar and Arja’a Center
01.2019 - 03.2020
- Directed a team to enhance productivity and improve time efficiency.
- Oversaw importation of parts from various companies.
Supervisor
Aqtar and Arja’a Center - Part Time
06.2015 - 01.2019
- Directed customer experience and delivery initiatives to enhance satisfaction.
- Coordinated activities related to centre operations for optimal efficiency.
Education
Bachelor’s degree - Business Administration
Imam Mohammad Ibn Saud Islamic university
Riyadh, Riyadh RegionSkills
- Project management and risk management
- Process improvement and KPI tracking
- Public speaking and presentations
- Data analysis and Microsoft Office proficiency
- Leadership and quality assurance
- Flexibility and communication skills
- ERP knowledge
Certification
- Certified Project Management Professional (PMP)
- Certified Risk Management Professional (PMI-RMP)
- Cyber Security by STC
- Microsoft Excel: How to use it like professional
Languages
Arabic
Native
English
Fluent
Timeline
Business Analyst
STC
01.2024 - 07.2025
Customer Operations Services Specialist
STC
03.2020 - 12.2023
Assistant Manager
Aqtar and Arja’a Center
01.2019 - 03.2020
Supervisor
Aqtar and Arja’a Center - Part Time
06.2015 - 01.2019
Bachelor’s degree - Business Administration
Imam Mohammad Ibn Saud Islamic university
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