Ibrahim Abu Taleb FMP®

New Riyadh Building – KAFD

• Developed a full Operation Plan to ensure workplace safety, functionality, and comfort.

• Managed people & asset movement with effective communication and alignment with stakeholders.

• Managed the testing & commissioning and snag list and had a smooth preliminary handover.

• Launched a new software to track and close 2700 snags.

Operation Excellence

• Managing the overall Hard/Soft services and low current for all Bupa buildings in Jeddah, Riyadh, and Khobar

• Improved the performance standard of the soft services to reach Bupa standards.

• Replaced all the cleaning materials with green chemicals to enhance sustainability.

• Disrupted the current parking model in Bupa and applied unassigned parking to increase utilization by130%

Projects

• Mohammediah Building:

- Facelifted the 10th floor and relaunched it with 3 zones (Event room, canteen, and recreation area).

- Renovated 500 sqm for 2 new departments.

• Bupa HQ:

- Renovated a 100 sqm space to be relaunched as co-working space for Horizon project.

- renovated 30 public toilets to improve the user experience in terms of design and use.

Safety & Security

• Replaced the security guarding provider and enhanced the service quality.

• Restructured the security team and applied a new working policy that affected the team’s outputs.

• Upgraded the access control system in all buildings and installed the new Nedap multi-technology readers.

• Adopt a sustainable green environment (Energy efficiency, recycling, etc.) to be a LEED-certified building.

• Generated new revenue streams by utilizing our internal Hard/soft services and provided new services to our tenants.

• Built a full strategy to enhance the user experience by launching a smart App integrated with gate access, visitor management, parking, facilities, and more.

• Maintain healthy property Receivables by achieving 95% collection EOY Closing.

• Launching Diyar Hadya Residential complex:

• Led the team to lease 120 apartments in 2020. (Target was 80 apartments)
• I improved Diyar Hadya Facilities by adding a prayer room, gym, and billiard room.

• Actions were taken toward Covid-19 Pandemic:

• Designed a discount strategy for the tenants approved by the landlord, resulting in a year closing of 97% collection.
• Implemented full pre-cautionary actions for HADYA Properties regarding thermal camera access, facilities sanitation, and instruction stickers.

Operations Manager – Jameel Square Property Management / May 2019 – Mar 2020

• Launched a defect management system to improve the quality control and the property's inspection process with a digital ticketing solution to save 1000 hours from the team's productivity.

• Created a new evaluation and recognition system for the building's security team.

• Managed to collect 95% of the JS 2018 till Oct 2019 rental dues by implementing a complete collection process and escalation procedure.

• Enhanced community engagement in the building by:

o Activating 12 Events

o Launching 4 editions of Newsletters.

Associate Operations Manager / Feb 2017 – Apr 2019

• Managed the day-to-day activities in Jameel Square such as Collection, maintenance requests, parking management, Security team and cleaning team,

• Enhanced the customer experience at Jameel Square by adding new services such as Vending Machine, Valet Parking & Car Wash Service.

• Built the social media channels of Jameel Square with great results and content improvement.

• Launched the 1st newsletter for Jameel Square tenants to share significant updates at the building with them.

• Installed "Happy or not" devices in all JS building facilities to measure the users' satisfaction and utilize its report to develop our services.

• Succeed in setting up the new division "Jaziil" with all the technical and operational requirements within 3 months.

• Activated the corporate sales for Jaziil and raised the monthly sales by over 50%

• Managed to recruit 25 drivers within 2 months and trained them on the driver application.

• Managed to lead 3000 application downloads with almost zero cost.

Digital Marketing & PR Manager / Oct 2012 – Dec 2013

• Managed the new Identity Launch Event with the attending of Sheikh Abdulrahman and Sheikh Sultan Bin Mahfouz and got the management's appreciation.

• Led the social media (Facebook) to become the highest number of fans (over 35,000) in the Saudi Car Rental industry in a short period (4 months).

• Prepared market research about the top rental companies that led to a change in our CDW Prices.

After-work activity: Established YouTube show "Hajma Mortadda" and led the team to achieve around 3 million views.

• Managed General Motors Middle East "GMME" and created an ongoing fulfillment program for client satisfaction.

• Led the project development of the Saudia Al-Fursan account and solved all the issues related to Call Center and Fulfillment.

Accountant

Acxiom MENA, Jeddah / Jan 2006 – Mar 2009

• Response for the overall invoicing and collection for the company.

• Brought out bad debts of SR 500K from the municipality of Jeddah and reduced the collection's turnover.