IBRAHIM ADEL
Riyadh,SAUDI ARABIA
Summary
Skilled key account Sales Representative well-versed in sales, customer service, and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention, and capable of working with various world-renowned sales software programs (Sales force), conducting market research, and preparing reports on the market and the products available within it.
Overview
13
13
years of professional experience
Work History
Sales Representative
Saveto Groub
Riyadh, Saudi Arabia
07.2017 - Current
- Managing the accounts of key customer branches at the Kingdom level and developing necessary plans tailored to each branch to achieve sales targets and build partnerships with major companies within the Kingdom to fulfill the company's goal of expansion and growth.
- Conducting a market study and reports on competitive products, customers, sales volume, and market strength.
- Working on selling new products and promoting their usage through customers and contractors.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Manager of business development and sales
AL-Whedi Est.
Riyadh, Saudi Arabia
05.2016 - 07.2017
- Managing the workshop in the field of aluminum and wood inside the workshop, monitoring the workflow and workers, monitoring customer satisfaction with the provided product, searching for new customers, working on developing the offered products, and creating a structure for the establishment and workers.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
Customer service representative
El-Kafrawy Automotive
Zagazig, Egypt
02.2013 - 01.2014
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Marketing and sales executive
TVI Express
Zagazig, Egypt
06.2011 - 01.2013
- Marketing and selling the company's product through convincing the network of relationships about the product's quality and advantages, using network marketing to explain how to market the product, educating the network of relationships so we can expand the network, earn more profits. This company was the beginning of my involvement in marketing, sales, and relationship building.
Education
Bachelor of Commerce - Economic
Faculty of commerce
Zagazig UniversitySkills
- Customer relations
- Exemplary communicator
- Target-driven
- Product knowledge
- Staff training
- Marketing
- Customer service
- Sales strategies
- Face-to-face selling
- Sales expertise
- reporting
Languages
English
Advanced
Affiliations
- One of the most important interests and hobbies I love and enjoy in my leisure time and vacations is spending time with my family, my wife, and children, so any activity is enjoyable when it's with my family.
Timeline
Sales Representative
Saveto Groub
07.2017 - Current
Manager of business development and sales
AL-Whedi Est.
05.2016 - 07.2017
Customer service representative
El-Kafrawy Automotive
02.2013 - 01.2014
Marketing and sales executive
TVI Express
06.2011 - 01.2013
Bachelor of Commerce - Economic
Faculty of commerce
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