IBRAHIM ALBADER
OFFICER - RETAIL BANKING GROUP
Riyadh,01
Summary
Forward-thinking and high skills in work with 7 years of successful experience in customer services and operations. Recognized consistently for performance excellence and contributions to facing challenging and meet exceed company goals.
Overview
2
2
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Office - Retail Banking Group
Bank Aljazira
Riyadh, Riy
01.2014 - 05.2021
- Bank Aljazira - Riyadh.
- Deliver qualitative services to customers and respond to customer inquiries and resolve.
- Maintain and manage existing accounts.
- Maintain customer database and update periodically.
- Ensure best practices in rendering services to customers.
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
- Be involved in performing some financial transactions.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Customers Services
01.2013 - 01.2014
- Mobily Company - Riyadh.
- Answering questions about a company’s products or services.
- Resolving issues and troubleshooting technical problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information and provide it to relevant department.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
Education
Bachelor of Business Administration -
Imam Mohammad Ibn Saud IslamicUniversity
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California State University
Skills
Microsoft Office proficiency
Group Instruction
Office equipment proficiency
Group sessions
Group leadership
Office management
Business office administration
Accomplishments
- Professional requirements forbasics of individuals bank account.
- Advanced Program for developmentof bank staff.
- Technical skills for the director oftransaction.
- Risk of banking transaction.
- Rules for opening and operatingaccounts.
- Detection of the forgery andalteration of money and documentsworkshop.
- Introduction of projectmanagement.
- Concepts of individualsmanagement, supervision,leadership.
Certification
Certified [Officer], [Bank Aljazira] - [7 years]
Timeline
Certified [Officer], [Bank Aljazira] - [7 years]
05-2021
Administrative Professional
05-2021
Office - Retail Banking Group
Bank Aljazira
01.2014 - 05.2021
Customers Services
01.2013 - 01.2014
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California State University
Bachelor of Business Administration -
Imam Mohammad Ibn Saud IslamicUniversity