Summary
Overview
Work History
Education
Skills
Timeline
Generic

IBRAHIM ALHARBI

RIYADH

Summary

A technical support graduate interested in information technology and interested in applied knowledge. I have experience working in team environments, and have a reputation for hard work, punctuality, and a desire to learn new things, A competent individual who aspires to gain experience in the field of technical support, Strong knowledge of IT systems. Applies troubleshooting skills to minimize business disruption to users.

Overview

1
1
year of professional experience

Work History

Technical Support Specialist

General Authority For Transport
12.2023 - Current
  • Responded to employees inquiries and provided technical assistance over phone and in person.
  • Tested new software and hardware prior to deployment.
  • Configured hardware and granted system permissions to new employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted with updating technical support best practices for use by team.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted employees in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.

Technical Support Intern

Ministry of Sports
07.2023 - 09.2023
  • Liaised professionally with team members at all levels, adapting communication style to communicate technical ideas
  • Set-up new users with IT systems and equipment, offering further support and guidance to new starters
  • Delivered first-line support to troubleshoot, diagnose and resolve issues with company software
  • Troubleshot operating systems, hardware and software problems to identify root causes
  • Offered flexible assistance to resolve major system issues outside of normal working hours
  • Build and maintain trust with employees by ensuring ongoing communications until resolution.

Education

Diploma - Information Technology

Technical College
Riyadh
08.2023

Skills

  • Hardware diagnosis
  • Hardware upgrades
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Employees support needs assessment

Timeline

Technical Support Specialist

General Authority For Transport
12.2023 - Current

Technical Support Intern

Ministry of Sports
07.2023 - 09.2023

Diploma - Information Technology

Technical College

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IBRAHIM ALHARBI