Summary
Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative
Ibrahim Al Jammal

Ibrahim Al Jammal

Jeddah

Summary

Driven e-commerce Manager with extensive experience increasing site visits, click-through and purchases to grow users and profits. Mentoring a motivated team to achieve personal and team targets through strategic sales techniques. Emerging sales leader equipped to support e-commerce operations with high-level sales strategy and in-depth website management capabilities. Pragmatic problem-solver with exceptional research and analytical skills.

Overview

13
13
years of professional experience

Work history

E-commerce Manager

Omar Kassem Alesayi Group (OKAG)
08.2019 - Current
  • Prepared and presented online sales reports to demonstrate annual growth.
  • Grew Average Transaction Value by implementing proven sales strategies.
  • Maintained high feedback ratings through enhanced customer service.
  • Created email marketing campaigns to enhance customer engagement and solicit feedback.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of electronics.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Utilised new sales platforms and technologies to expand business scope.
  • Advertised merchandise on Facebook, Instagram and Google to grow customer reach.
  • Developed loyalty and retention mechanics to increase subscriber numbers.
  • Grew annual revenue by 110% with targeted sales and marketing strategy.
  • Optimized online sales by reviewing category growth opportunities and stock strategies.
  • Forecasted sales trends to plan team resourcing.
  • Developed appropriate resources to meet needs of diverse audiences.

Supervisor of E-commerce Department

Hakeem International Group
01.2017 - 01.2019

Computer Programmer

Hakeem International Group
01.2015 - 01.2017

Website Coordinator (Training)

Al Najma Establishment (SOUQ.com)
01.2014 - 01.2015

Technical Support

Arabic Open University
01.2011 - 01.2013

Education

Bachelor of Technology - Computer Science

Arab Open University
Madinah

Skills

  • 5 years of experience in e-commerce management
  • Analytical Skills
  • Business Development
  • Online lead generation
  • Magneto Commerce
  • A/B testing
  • Google analytics
  • Relationship management
  • e-commerce solutions
  • PPC strategies
  • Amazon marketplace
  • Social media marketing
  • Communication skills
  • Leadership
  • Google Workspace
  • Public relations
  • Retail marketing
  • Market and competitive analysis
  • Competitive and trend analysis
  • Marketing campaign management

Timeline

E-commerce Manager

Omar Kassem Alesayi Group (OKAG)
08.2019 - Current

Supervisor of E-commerce Department

Hakeem International Group
01.2017 - 01.2019

Computer Programmer

Hakeem International Group
01.2015 - 01.2017

Website Coordinator (Training)

Al Najma Establishment (SOUQ.com)
01.2014 - 01.2015

Technical Support

Arabic Open University
01.2011 - 01.2013

Bachelor of Technology - Computer Science

Arab Open University
Ibrahim Al Jammal