Ibrahim Alkaff
Riyadh
Summary
Objective Career.
- Passionate, hardworking, and dedicated.
I am seeking to be an employee at a leading company where I can contribute my skills and knowledge to further improve the organization's work, and to be in a suitable environment to learn and grow.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tiqmo - Smart Digital Payments Company
02.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Graduate Project
KSU
03.2021 - 05.2022
- Solving Some Multi-Facility Location Problems,
- Locating new machinery to minimize the total distance per day.
Education
KING SAUD UNIVERSITY
Skills
- Self-learning
- Communication
- Time management
- Teamwork
- Research
- Respectfulness
- Analysis
Software
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Programming: C++ (Basic Level)
- MATLAB: Basic Knowledge
- Statistical Software: R, Minitab
Languages
- Arabic, native or bilingual proficiency
- English, professional working proficiency
Timeline
Customer Service Representative
Tiqmo - Smart Digital Payments Company
02.2025 - Current
Graduate Project
KSU
03.2021 - 05.2022
KING SAUD UNIVERSITY
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