IBRAHIM ALOLAYAN
Riyadh ,Saudi Arabia
Summary
Event Operations and Protocol Leader with over 3 years of experience managing large-scale cultural, business, and entertainment events. Skilled in leading teams, coordinating with stakeholders, and ensuring operational excellence. Strong background in crowd management, VIP protocol, workshop coordination, and artist relations. Recognized for combining leadership, planning, and communication skills to deliver seamless guest experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Event & Protocol Management
Riyadh
12.2022 - 08.2025
- Directed operations, protocol, and crowd management for major national and international events, ensuring smooth guest experiences and efficient team performance.Key Events:
- Operation Supervisor – Joy Award (Jan 2025)
- Protocol Management Leader Zone – Esports World Cup (Jul – Aug 2025)
- Protocol Management Supervisor – Misk Global Forum (2024)
- Protocol Management Supervisor – IMPAQ (Dec 2024)
- Advisory Sessions Supervisor – Small & Medium Enterprises Authority (Nov 2024)
- Sales & Marketing Supervisor – Cityscape (Nov 2024)
- Registration Badge Supervisor – FII8 (Oct 2024)
- Crowd Management Supervisor – Small & Medium Enterprises Authority (Mar 2023)
- Crowd Management Supervisor – Traditional Performing Arts Festival (Dec 2022)
Project Coordinator
Misk Art
Riyadh , Saudi Arabia
07.2022 - 10.2024
- Led cultural and artistic events under the Misk Art umbrella, managing organizing teams, coordinating with artists, and delivering high-quality visitor experiences.Key Projects:
- Misk Echoing the Land (Oct 2023) – Supervised venue operations, workshops, and visitor services.
- Misk Tales of Nostalgia (Oct 2022 – Jan 2023) – Managed main hall teams, workshops, and café services.
- Misk Art Library (Jul 2022) – Directed visitor flow and service operations.
- Misk Art Week (2022, 2023, 2024) – Oversaw exhibition spaces, workshops, and artist areas.
- Masaha Residency – Coordinated artist residencies and public programs.
- Workshops – Organized and facilitated multiple public and private workshops.
Skills
Leadership & Management
- Team Leadership & Development
- Strategic Planning & Resource Management
- Performance Management & KPIs
- Crisis Management & Problem Solving
- On-site & Logistical Operations Supervision
- Team Motivation & Culture Building
Communication & Service
- Customer Experience Management
- Effective Communication & Relationship Building
- VIP Protocol & Hospitality
- Large-scale Event Service Operations
Events & Protocol
- Crowd Management
- Protocol & Hospitality Management
- Cross-functional Team Coordination
Technical Skills
- Microsoft Office (Advanced)
- CCNA (Networking)
- C Programming
- Java Programming
Timeline
Customer Service Lead
Event & Protocol Management
12.2022 - 08.2025
Project Coordinator
Misk Art
07.2022 - 10.2024
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