To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Ibrahim AlRobaian
IT Operations Manager
KSA, Riyadh
Summary
Overview
7
years of professional experience
2
Languages
Work History
Albilad CapitalRiyadh
IT Operations Manager
10.2022 - Current
Job overview
- Troubleshot production issues and provided timely solutions within the SLA.
- Maximized performance by monitoring daily activities and mentoring team members and vendors.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Albilad CapitalRiyadh
IT Project Manager
05.2022 - 10.2022
Job overview
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Met project deadlines without sacrificing build quality or workplace safety.
ALBILAD CapitalRiyadh
Senior IT Support Officer
10.2019 - 12.2021
Job overview
- Monitor and support production services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Collaborated with HR department to design standardized onboarding processes and training assets.
- Worked with vendors to receive and deploy all IT operation and projects deliverables.
- Offered expertise to business continuity stockholders to guide, support and lead BCP.
- Member of SLA develop team.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Maintained, debugged and optimized automation solution to operate IT projects and operation on JIRA,yYUTRACK.
MEDIVISA, Member Of MEDGULF CompanyRiyadh
IT Supervisor
09.2014 - 09.2017
Job overview
- Installing new computer machines and related business applications.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Managing MFP printers.
- Training new IT employees.
Education
University of PetraJordan
Bachelor from Computer Science
01.2009 - 2014.09
University Overview
Skills
Risk mitigation planning
undefinedCertifications and Courses
Certifications and Courses
- Introduction to Cybersecurity Tools & Cyber Attacks, ( Coursera, Sep 2021).
- Penetration Testing, Incident Response and Forensics,( Coursera, Sep 2021).
- Cyber micro Bootcamp, (Techcampus, NOV 2020).
- Completion of PMP preparation course, (PROJECT CHAMPIONS ACADEMY, AUG 2020).
- Completion of RMP preparation course, (PROJECT CHAMPIONS ACADEMY, AUG 2020).
- Diploma in Computer Networking, (New Horizon Institute, 2004).
Industry Knowledge
Industry Knowledge
- IT Operations: Monitor IT services and systems.
- Resolve help desk escalations.
- Operation system installation and configuration.
- Testing and development DR plans
- Network Administration: LAN, IP-Phone.
- Project Management: gathering business requirement, support user test, track release and deployments.
- Windows security: dealing with antivirus, windows firewall , share folder access rights.
- Remote support and access technology: RDP, Citrix, AnyDesk, TeamViewer.
- Managing MPS and secure printing.
- Setting up conference tools: WebEx, Zoom, Teams, Skype.
Tools & Technologies
Tools & Technologies
- Virtualization: VMware Workstation, Hyper-V, Virtualbox.
- Windows Server 2019, AD, IIS, FTP, Group policy management.
- Jira Server, Agile projects and tasks management.
- Ysoft SAFEQ: Hybrid print management.
- Operating Systems: Windows 10 and 11, Kali Linux, Raspbian.
- RPA:UIpath,Power Automate.
Programing Skills
Programing Skills
- Java.
- JQL.
- SQL.
- HTML.
Interpersonal Skills
Interpersonal Skills
- Communication.
- Creative problem solving.
- Team Management.
- Leadership.
- Teamwork.
- Decision maker.
Timeline
IT Operations Manager
Albilad Capital
10.2022 - Current
IT Project Manager
Albilad Capital
05.2022 - 10.2022
Senior IT Support Officer
ALBILAD Capital
10.2019 - 12.2021
IT Supervisor
MEDIVISA, Member Of MEDGULF Company
09.2014 - 09.2017
University of Petra
Bachelor from Computer Science
01.2009 - 2014.09
Similar Profiles
Aahed Alahmad, CFAAahed Alahmad, CFA
Capital Markets Associate - Equities at Albilad-CapitalCapital Markets Associate - Equities at Albilad-Capital
Asiah AlfawzanAsiah Alfawzan
English Teacher at Albilad CompanyEnglish Teacher at Albilad Company
Rashed AlyamiRashed Alyami
Regulatory Compliance Manager at Albilad BankRegulatory Compliance Manager at Albilad Bank
Shahad AltamimiShahad Altamimi
Restaurant Manager in Charge at Naif Alrajihi InvestmentRestaurant Manager in Charge at Naif Alrajihi Investment
Renad AldosariRenad Aldosari
Accountant at Veolia water technologyAccountant at Veolia water technology