To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Ibrahim AlRobaian
IT Operations Manager
KSA, Riyadh
Summary
Overview
7
years of professional experience
2
Languages
Work History
Albilad CapitalRiyadh
IT Operations Manager
2022.10 - Current (3 education.years_Label & 8 education.months_Label)
Job overview
- Troubleshot production issues and provided timely solutions within the SLA.
- Maximized performance by monitoring daily activities and mentoring team members and vendors.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Albilad CapitalRiyadh
IT Project Manager
2022.05 - 2022.10 (5 education.months_Label)
Job overview
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Met project deadlines without sacrificing build quality or workplace safety.
ALBILAD CapitalRiyadh
Senior IT Support Officer
2019.10 - 2021.12 (2 education.years_Label & 2 education.months_Label)
Job overview
- Monitor and support production services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Collaborated with HR department to design standardized onboarding processes and training assets.
- Worked with vendors to receive and deploy all IT operation and projects deliverables.
- Offered expertise to business continuity stockholders to guide, support and lead BCP.
- Member of SLA develop team.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Maintained, debugged and optimized automation solution to operate IT projects and operation on JIRA,yYUTRACK.
MEDIVISA, Member Of MEDGULF CompanyRiyadh
IT Supervisor
2014.09 - 2017.09 (3 education.years_Label)
Job overview
- Installing new computer machines and related business applications.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Managing MFP printers.
- Training new IT employees.
Education
University of PetraJordan
Bachelor from Computer Science
2009.01 - 2014.09 (5 education.years_Label & 8 education.months_Label)
University Overview
Skills
Risk mitigation planning
Requirements analysis
Critical Thinking
Self-Motivated
Training and Development
Teamwork and Collaboration
Certifications and Courses
Certifications and Courses
- Introduction to Cybersecurity Tools & Cyber Attacks, ( Coursera, Sep 2021).
- Penetration Testing, Incident Response and Forensics,( Coursera, Sep 2021).
- Cyber micro Bootcamp, (Techcampus, NOV 2020).
- Completion of PMP preparation course, (PROJECT CHAMPIONS ACADEMY, AUG 2020).
- Completion of RMP preparation course, (PROJECT CHAMPIONS ACADEMY, AUG 2020).
- Diploma in Computer Networking, (New Horizon Institute, 2004).
Industry Knowledge
Industry Knowledge
- IT Operations: Monitor IT services and systems.
- Resolve help desk escalations.
- Operation system installation and configuration.
- Testing and development DR plans
- Network Administration: LAN, IP-Phone.
- Project Management: gathering business requirement, support user test, track release and deployments.
- Windows security: dealing with antivirus, windows firewall , share folder access rights.
- Remote support and access technology: RDP, Citrix, AnyDesk, TeamViewer.
- Managing MPS and secure printing.
- Setting up conference tools: WebEx, Zoom, Teams, Skype.
Tools & Technologies
Tools & Technologies
- Virtualization: VMware Workstation, Hyper-V, Virtualbox.
- Windows Server 2019, AD, IIS, FTP, Group policy management.
- Jira Server, Agile projects and tasks management.
- Ysoft SAFEQ: Hybrid print management.
- Operating Systems: Windows 10 and 11, Kali Linux, Raspbian.
- RPA:UIpath,Power Automate.
Programing Skills
Programing Skills
- Java.
- JQL.
- SQL.
- HTML.
Interpersonal Skills
Interpersonal Skills
- Communication.
- Creative problem solving.
- Team Management.
- Leadership.
- Teamwork.
- Decision maker.
Timeline
IT Operations Manager
Albilad Capital
2022.10 - Current (3 education.years_Label & 8 education.months_Label)
IT Project Manager
Albilad Capital
2022.05 - 2022.10 (5 education.months_Label)
Senior IT Support Officer
ALBILAD Capital
2019.10 - 2021.12 (2 education.years_Label & 2 education.months_Label)
IT Supervisor
MEDIVISA, Member Of MEDGULF Company
2014.09 - 2017.09 (3 education.years_Label)
University of Petra
Bachelor from Computer Science
2009.01 - 2014.09 (5 education.years_Label & 8 education.months_Label)