Ibrahim Alsunaid
Riyadh
Summary
IT professional with experience in application support, solution architecture, and service delivery. Skilled in ensuring service quality, meeting business requirements. Strong background in first- and second-level support, service monitoring, and issue resolution. Able to work between technical teams and business stakeholders to deliver reliable IT services.
Overview
9
9
years of professional experience
Work history
Solution architect
stc
06.2024 - Current
My role is to design and oversee the implementation of mystc services, and make sure business requirements for these services are met.
Quality of Service Team Lead
stc
06.2020 - 06.2024
I proactively work to monitor and report issues related to the quality of Mystc services and data, and make sure they meet business standards. I also handled data governance projects.
2nd level support
stc
04.2019 - 05.2020
I received unresolved issues from the first level support
Application Operation
stc
06.2017 - 05.2019
I worked as a first level support to ensure the availability and stability of MySTC and other applications.
Education
Bachelor of Computer Science -
Al-Imam Mohammad Bin Saud University
Riyadh2016
Skills
Problem Analysis, SQL, Python
Timeline
Solution architect
stc
06.2024 - Current
Quality of Service Team Lead
stc
06.2020 - 06.2024
2nd level support
stc
04.2019 - 05.2020
Application Operation
stc
06.2017 - 05.2019
Bachelor of Computer Science -
Al-Imam Mohammad Bin Saud University