Ibrahim Al Suwailem
Riyadh,Saudi Arabia
Summary
I am a marketing graduate from Alfaisal University, with a high passion to face new challenges about my field of studies. I enjoy working with people and have taken up multiple jobs to better utilize my part time as a student.
Overview
4
4
years of professional experience
Work history
Marketing and sales executive
Modify Company
Riyadh, Saudi Arabia
12.2023 - Current
- Created social media content to promote brand awareness and increase audience engagement.
- Reviewed client feedback and implemented changes to improve marketing campaign performance.
- Demonstrated products to entice potential customers and enhance understanding.
- Oversaw timely creation of high-quality content for online and offline marketing collateral.
Shop manager
Modify Company
Jeddah, Mecca Region
07.2023 - 08.2023
- Addressed customer complaints to resolve escalated issues.
- Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
- Maintained exceptional store cleanliness by inspecting till and store sections.
- Monitored shift activity to assist associates and address escalated issues.
- Led team members in establishing standards of first-class customer service.
- Completed opening and closing procedures each day.
Sales and customer service representative
Modify Company
riyadh, Saudi Arabia
10.2020 - 06.2023
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Assisted customers with varying questions using product knowledge and service expertise.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Developed sales materials and promotional content to enhance interactions with customers.
Education
Bachelor of Business Administration - marketing
Alfaisal university
Riyadh, Saudi Arabia 09.2019 -
Skills
- Social media content management
- Tableau
- Communication skills
- Problem-solving
Languages
English
Fluent
Arabic
Native
SDC Club
Advertising Team
Volunteers Club
helps other clubs to organize.
Timeline
Marketing and sales executive
Modify Company
12.2023 - Current
Shop manager
Modify Company
07.2023 - 08.2023
Sales and customer service representative
Modify Company
10.2020 - 06.2023
Bachelor of Business Administration - marketing
Alfaisal university
09.2019 -
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