Ibrahim Al Suwailem
Riyadh,Saudi Arabia
Summary
I am a marketing graduate from Alfaisal University, with a high passion to face new challenges about my field of studies. I enjoy working with people and have taken up multiple jobs to better utilize my part time as a student.
Overview
4
4
years of professional experience
Work history
Marketing and sales executive
Modify Company
Riyadh, Saudi Arabia
12.2023 - Current
- Created social media content to promote brand awareness and increase audience engagement.
- Reviewed client feedback and implemented changes to improve marketing campaign performance.
- Demonstrated products to entice potential customers and enhance understanding.
- Oversaw timely creation of high-quality content for online and offline marketing collateral.
Shop manager
Modify Company
Jeddah, Mecca Region
07.2023 - 08.2023
- Addressed customer complaints to resolve escalated issues.
- Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
- Maintained exceptional store cleanliness by inspecting till and store sections.
- Monitored shift activity to assist associates and address escalated issues.
- Led team members in establishing standards of first-class customer service.
- Completed opening and closing procedures each day.
Sales and customer service representative
Modify Company
riyadh, Saudi Arabia
10.2020 - 06.2023
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Assisted customers with varying questions using product knowledge and service expertise.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Developed sales materials and promotional content to enhance interactions with customers.
Education
Bachelor of Business Administration - marketing
Alfaisal university
Riyadh, Saudi Arabia 09.2019 -
Skills
- Social media content management
- Tableau
- Communication skills
- Problem-solving
Languages
English
Fluent
Arabic
Native
SDC Club
Advertising Team
Volunteers Club
helps other clubs to organize.
Timeline
Marketing and sales executive
Modify Company
12.2023 - Current
Shop manager
Modify Company
07.2023 - 08.2023
Sales and customer service representative
Modify Company
10.2020 - 06.2023
Bachelor of Business Administration - marketing
Alfaisal university
09.2019 -
Similar Profiles
Brayden BrownBrayden Brown
General Contractor Apprentice at Modify Remodel and DesignGeneral Contractor Apprentice at Modify Remodel and Design
COURTNEY RANDALLCOURTNEY RANDALL
Administrative Assistant at Modify Design Ltd.Administrative Assistant at Modify Design Ltd.
Quetzalli LopezQuetzalli Lopez
Community Health Worker at Modify HealthCommunity Health Worker at Modify Health
Nouf AlbadranNouf Albadran
Operations manager at Marketedia AgencyOperations manager at Marketedia Agency
Mamunur RashidMamunur Rashid
Document controller at Achieve Ultimate Company.Document controller at Achieve Ultimate Company.