IBRAHIM BARAKA
Makkah,Saudi Arabia
Summary
I am a detail-oriented and motivated team player with strong organizational and interpersonal skills. I have solid experience in the hospitality industry, particularly in food and beverage services, customer engagement, and team leadership. I pride myself on my excellent time management and problem-solving abilities, and I thrive in fast-paced environments where multitasking and delivering quality service are essential.Dynamic and dedicated hospitality professional eager to contribute to your esteemed team as a Head Waiter, Captain Waiter, or in various intern roles. With a passion for delivering exceptional service and a keen eye for detail, I am committed to enhancing guest experiences and supporting my colleagues. My diverse background in food and beverage services, coupled with a strong work ethic, positions me as a valuable asset ready to elevate your establishment's reputation.
Overview
9
9
years of professional experience
1
1
Certification
Work history
F&B supervisor
Rixos Murjana ( Pre Opening)
King Abdullah Economic City Jeddah , Saudi Arabia
2025.06 - Current
- Implemented energy-saving initiatives within establishment, utilising innovative strategies to minimise resource consumption and operational expenses.
- Utilised scheduling software to create detailed employee schedules that maximise shift coverage and align with staffing needs.
- Executed rigorous cleaning protocols and adhered to health and safety regulations to maintain hygienic conditions.
- Utilised effective communication and interpersonal skills to consistently uphold high standards of customer service.
- Managed cash handling processes, utilising reconciliation techniques to confirm accuracy at end of shifts.
- Coordinated supplier engagements to secure competitive pricing and guarantee timely product deliveries.
- Revised ordering procedures using advanced inventory systems, leading to improved efficiency and productivity.
- Conduct regular inspections of food quality, promptly addressing any inconsistencies to uphold quality control protocols.
- Developed and executed comprehensive inventory control strategies, ensuring precise stock levels and reducing excess inventory.
- Coordinated staff schedules, inventory management, and customer service protocols in fast-paced food and beverage establishment.
HEAD WAITER
Time Ruba Hotel & Suites ( Pre Opening )
Makkah
2024.03 - 2025.06
- Assisted guests upon arrival by offering thorough directions and outlining all available amenities, ensuring welcoming introduction to venue.
- Achieved 25% increase in customer satisfaction scores through exceptional service delivery. Transformed dining experiences by leading team to provide personalized and attentive service. Elevated guest satisfaction through execution of effective service strategies.
- Facilitated targeted training sessions and streamlined service processes to increase table turnover and enhance workflow efficiency.
- Delivered comprehensive training sessions for new staff, focusing on collaboration techniques, communication skills development, and interactive team-building activities to boost workplace morale.
- Developed tailored interactions with regular customers, focusing on understanding individual needs to strengthen loyalty and retention.
- Managed daily workflows among kitchen staff using effective communication techniques and structured processes to uphold food preparation standards.
CAPTAIN WAITER
Sunset Hotel
Jeddah City
2022.10 - 2024.03
- Welcomed guests with warmth and courtesy to cultivate inviting atmosphere.
- Highlight daily menu specials and recommend popular dishes to enhance customer dining experiences.
- Coordinated order management to enhance workflow efficiency.
- Curate extensive knowledge of food and beverage offerings to enhance customer experience and satisfaction.
- Spearheaded upselling initiatives to significantly boost daily sales performance.
- Enhanced service delivery and efficiency by training junior wait staff in best practices.
- Administer transactions and generate receipts efficiently with attention to detail.
- Ensured tables maintained cleanliness and optimal presentation for enhanced user experience.
- Resolved customer complaints swiftly to restore client confidence in services.
- Coordinated reservations to ensure seamless guest arrival and seating.
- Coordinated staff rota to optimise shift transitions and enhance operational efficiency.
- Executed cash transactions with meticulous attention to detail to ensure financial integrity of establishment.
WAITER
Hilton Makkah City
Saudi Arabia
2021.12 - 2022.02
- Greeted and seated guests on time.
- Took food and beverage orders accurately.
- Recommended wines and food pairings.
- Served meals and drinks to customers efficiently.
- Presented bills and handled transactions.
- Maintained clean and organized workstations.
- Worked with team members to improve guest experience.Implemented upselling techniques, increasing average check size by 15%.
- Streamlined service processes, reducing wait times by 30% for guests.
CHEF ASSISTANT
Fairmont O'Clock Tower
Makkah City
2020.03 - 2021.12
- Coordinated diverse elements of banquets and events, utilising meticulous planning and attention to detail to ensure memorable experiences for all attendees.
- Create diverse menus for weddings and corporate events, utilising culinary expertise to ensure guest satisfaction and memorable dining experiences.
- Monitor food preparation processes and implement quality control measures to maintain high standards and enhance customer trust.
- Evaluated supply levels and staffing needs to ensure adequate resources for consistent service delivery.
- Coordinated food preparation processes within culinary team, utilising advanced cooking techniques and equipment to ensure superior dish presentation.
- Executed systematic preparation of ingredients and cooking processes, utilising professional culinary techniques to ensure high-quality dishes and enhance customer satisfaction.
- Achieved optimal kitchen inventory management and stock levels to support operational needs. Delivered exceptional coordination of special events, contributing to 25% growth in annual revenue.
- Oversaw inventory management processes and maintained supplies through strategic forecasting and procurement techniques.
- Engage with regular customers to enhance satisfaction and improve retention through personalised service and attention to their needs.
- Utilise effective communication skills to address customer complaints, ensuring resolution and enhancing service quality.
HOUSEKEEPING SERVICES INTERN
Crown Legacy
Baguio City
2018.08 - 2018.12
- Cleaned and prepared guest rooms following hotel standards.
- Replenished supplies such as towels and toiletries.
- Reported maintenance issues to supervisors.
- Handled guest laundry and linen delivery.
- Ensured cleanliness in hallways and public areas.
- Managed cleaning carts and equipment.
FRONT OFFICE SERVICES INTERN
Grand Sierra Pines
Baguio City
2018.01 - 2018.03
- Welcomed guests and assisted with check-in/check-out procedures.
- Answered phone calls and provided hotel information.
- Handled guest inquiries and complaints professionally.
- Assisted in booking and reservations.
- Managed keys and room allocation.
- Helped in maintaining records and filing documents.
- Coordinated with housekeeping and other departments.
- Promoted hotel services and local attractions.
FOOD AND BEVERAGE SERVICES INTERN
Azalea Hotels
Baguio City
2017.01 - 2017.03
- Assisted in setting up dining areas for service.
- Served food and beverages to guests under supervision.
- Maintained cleanliness of dining area and service stations.
- Shadowed experienced waiters and learned service techniques.
- Refilled drinks and cleared tables efficiently.
- Practiced upselling strategies and customer engagement.
Education
Bachelor of Science - Hospitality Management
University of the Cordilleras
Baguio City, Philippines 2016.08 - 1 2020
High School Certificate - General Studies
Jaffer Al Sadiq High School
Makkah city 2009.01 - 1 2013
Master of Business Administration - Business Administration
University of the Cordilleras
Baguio City, Philippines 2021.04 - 1 2022
Junior High School Certificate - Secondary school
Attab Secondary School
Mecca, Saudi Arabia 2006.01 - 1 2009
Skills
- Time Management
- Adaptability
- Problem-Solving
- Attention to Detail
- Patience
- Responsibility
- Computer proficient
- Strong team player and independent worker
- Ability to work under pressure
- Enthusiasm for hospitality
- Leadership proficiency
- Knowledge of allergens
- Table service efficiency
- Strong negotiation
- Restaurant software usage
- Motivational leadership
LANGUAGES
Arabic, English, Husa
Native
Tagalog
Proficient
C2
HOBBIES AND INTERESTS
Cooking, Swimming, Dancing
Certification
- Lobster Ink / Ecolab Start Well in Hospitality – May 2024
- Onboarding – Manager F&B – May 2024
- Leadership Foundation – May 2024
- Food and Beverage Services – July 2024
- Food and Beverage Standards – Aug 2024
- Food Service Manager Learning Path – July 2024
- Onboarding Barista – July 2024
- Onboarding Server – Aug 2024
Accomplishments
- Time Hotel Role Model of The Year, for F&B2024
REFERENCES
Reference available upon request
Timeline
F&B supervisor
Rixos Murjana ( Pre Opening)
2025.06 - Current
HEAD WAITER
Time Ruba Hotel & Suites ( Pre Opening )
2024.03 - 2025.06
CAPTAIN WAITER
Sunset Hotel
2022.10 - 2024.03
WAITER
Hilton Makkah City
2021.12 - 2022.02
Master of Business Administration - Business Administration
University of the Cordilleras
2021.04 - 1 2022
CHEF ASSISTANT
Fairmont O'Clock Tower
2020.03 - 2021.12
HOUSEKEEPING SERVICES INTERN
Crown Legacy
2018.08 - 2018.12
FRONT OFFICE SERVICES INTERN
Grand Sierra Pines
2018.01 - 2018.03
FOOD AND BEVERAGE SERVICES INTERN
Azalea Hotels
2017.01 - 2017.03
Bachelor of Science - Hospitality Management
University of the Cordilleras
2016.08 - 1 2020
High School Certificate - General Studies
Jaffer Al Sadiq High School
2009.01 - 1 2013
Junior High School Certificate - Secondary school
Attab Secondary School
2006.01 - 1 2009