Ibrahim Haikal

In the role of Assistant Marketing Manager at Gulf Warranties for Insurance Services, responsibilities include strategizing marketing initiatives and coordinating promotional activities to enhance brand visibility and customer engagement. This position requires a blend of creativity and analytical skills to drive successful marketing campaigns.

• Developed and executed marketing strategies that led to a 30% increase in customer acquisition.
• Collaborated with cross-functional teams to create integrated campaigns that improved market penetration.
• Analyzed market trends and customer feedback to inform future marketing efforts.

As the Head of Customer Care & Experience at Carrefour Saudi, focus was on improving customer satisfaction and loyalty through effective service delivery. This role involved leading a team to ensure all customer interactions were handled professionally and efficiently.

• Implemented a comprehensive customer feedback system, leading to a 25% improvement in service ratings.
• Trained and developed staff to enhance customer experience and promote a customer-centric culture.
• Analyzed customer complaints to identify and address systemic issues, resulting in improved service processes.
• Launched initiatives that significantly increased customer retention and repeat business.

During the tenure as Branch Manager at Saudi Fransi Bank, responsibilities included overseeing daily operations of the branch and ensuring compliance with banking regulations. This role involved managing a team to deliver exceptional service to clients while driving branch performance.

• Successfully increased branch profitability by 20% through effective sales strategies and client engagement.
• Developed strong relationships with key clients, enhancing customer loyalty and trust.

Building new relationships with customers throughout selling life insurance policies and enhance other insurance products selling.