Ibrahim Khan

• Support and Enhance for Finance Applications - Oracle Fusion, SCM & HCM.
• Door Access Control And Time Attendance Management.
• Complete Knowledge of CCTV, Low Current.
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Managing and Configuration of Cisco CUCM, Creating Monitor and Optimize IP telephony, Voice, and Video and Mobility Solution.
• Implementing and Maintained of Ysoft Printer Server.
• Configured and tested Windows Server operating systems with roles features.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Maintained current software licenses for computers and mobile devices.
• Oversaw IT activities to laptops, tablets and PDAs for corporate users.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.

• Handling More than three Client of Al-Othman Holding throughout the western Region as an IT Support Technician with 150 plus user.
  • Installing and configuring computer hardware operating systems, applications and other IT equipment.
  • Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.
  • Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by team supervisor and/or departmental manager.
  • Assist users with backing up computer data on network file shares or Storage devices.
  • Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software.
  • Create & manage users, computer accounts and their access to network resources in Active Directory.
  • Strong experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Experienced in All Email Related Issued and Backup of .PST and Archiving the Mails.
  • Experience with Windows desktop Operating Systems and Mac OS.
  • Perform network management to include allocating, deploying, coordinating and monitoring of Users systems.
  • Joining in Domain and Configure and Installed all Necessary Application as per the Organization Policy.
  • Installation and Configure SAP GUI and Join to the Production server, Quality Server as Per the User Requirement and Accessibility.
  • Strong Knowledge on ERP like SAP, Microsoft Dynamic GP.
  • Providing support, including procedural documentation and relevant reports.
  • Visit to the Client Place As and when requirement comes to Assists and give an appropriate Solution.
  • Installing and Configuring Local Customized Software's, Training to users for the software.

Communicate with vendors for the preventive maintenance of POS Machines/ Servers and software are being done on regular basis.
• Complete Installation and Configuration of POS Machine along with database connectivity (Printer and pole display).
• User accounts maintenance, managing resources with Security strategies using Active Directory Groups, Managing Group Policies using OUs, Authentication mechanisms
• Installing Configuring and Deploying Microsoft Windows 2003, 2008, 2012 Domain Controllers., ADC, DHCP, DNS, server & Terminal Services.
• Installation of various Operating Systems (Windows 7,10 professional, XP, and Server 0S 2008, 2012 server).Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Installation and configuration of server Like IBM and HP (G6).
• Installation of Microsoft Dynamic Retail Management System (RMS) and configure the Connectivity to SQL Server.
• Microsoft Dynamics GP
• Develop a working knowledge of software implementation issues and also develop a basic understanding of industry issues.
• Installation and Configuration of GP.
• Posting Sales Batches and Inventory Batches.
• Importing Invoices and Return
• Adjustment of invoices in Excel Report.
• User Administrating in GP including all modules like sales, purchase.
• Good knowledge In Stock Correction.
• Taking daily backup.