Windows(All)
Ibrahim Khan
Supervisor
Riyadh
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Supervisor
Saudi Telecom Co.
Riyadh
11.2010 - Current
- Been worked with operations for many years on various technologies and also worked on Closures, CWM-C01, MDT and TCN, TB missing, NBB quality, etc., Projects.
- Coordination with the vendors on a daily basis routine for maintaining the SLA.
- Handling Teams of various districts across the Kingdom. Supporting Districts Managers and their Team as well as vendors. Providing solutions to the STC team and their vendors.
- Preparation of weekly reports covering the whole kingdom and follow up with them on daily basis
- Maintaining KPI’s. Tracking missed and late tickets, to ensure it should complete.
- Experience of FDT’s, closures, OSB, ODB and TBs in Rehab (Rearrangement and replacement). Etc.,Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Monitored Change Mangement System functions for company.
- Supporting the shaping and delivery of the Problem Management unit strategy to enable the achievement of the unit and wider Service Management Business unit goals.
- Own and drive proactive problem management using data and insights to identify and deliver interventions that reduce incidents and improve service for our customers.
- Report and follow up on Security issues to key stakeholders including executives.
- Lead a team of Security Incident and Problem Management Specialists, coordinating an effective function in TTS or manual TTS using Metalsov and Remedy Systems.
- Have excellent communication skills
Team Support Engineer
Smart Digivision Pvt Ltd (Myway IPTV)
Hyderabad
12.2009 - 10.2010
- IPTV project monitoring (detection, diagnosis, response, and recovery for the network) and experience in liaising and commissioning IPTV.
- Maintaining power levels for IPTV streaming.
- Interacting and working with the NOC for the successful running of the IPTV technology and key members of the team implementing changes to the set-up
- Managed installation, fault and repair of IPTV through a copper & fiber network.
- Technology migration of ATM to IP technology.
- Essayed a key role in providing services to customers within the SLA.
- Increased customer satisfaction by resolving issues.
Network Engineer
Tata Indicom Broadband–Vsnl
Hyderabad
07.2004 - 11.2009
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Escalated emergency technical issues beyond our knowledge to maintain optimum up-time.
- Liaised with stakeholders to keep project goals and deadlines on target.
- E1 circuit installation and maintenance.
- Maintenance and troubleshooting of WAN links, Internet gateways, and DOT E1 lines.
- Coordination with POP centers for routing issues and for miscellaneous support
- Technical support to customer users on DSL, dial-up, VoIP, etc.
- Configuration of ERX for enabling each port of DSLAM at different locations for the user/customer for type of connections like PPPoA / IPoA, / Bridge and static IP up to 4Mbps.
- Working on Remedy and Metasolv (M6)
- Configuration of USB Modem (single user), Aztech TE/4, Megabit Router/Bridge Modem (multi-user, which supports NAT, bridging, and IP routing).
- Configuration of MAN networks for individual as well as corporate users.
Education
Bachelor of Commerce - Commerce,Busniess And Accounts
Osmania University
Hyderabad,India 07.1994 - 08.1997
Skills
Operations management
undefinedSoftware
Office Tools(Excel,Word and PPT)
Certification
CCNA
Interests
Relocating to Western Countries
Timeline
Supervisor
Saudi Telecom Co.
11.2010 - Current
Team Support Engineer
Smart Digivision Pvt Ltd (Myway IPTV)
12.2009 - 10.2010
CCNA
08-2006
Diploma in Computer Applications
08-2004
Network Engineer
Tata Indicom Broadband–Vsnl
07.2004 - 11.2009
MCSE
12-1999
Bachelor of Commerce - Commerce,Busniess And Accounts
Osmania University
07.1994 - 08.1997
Diploma in Computer Programming
07-1993
Certificate in Setwin
08-1992
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