IBRAHIM SALAH IBRAHIM
Riyadh
Summary
Senior System Administrator with 14+ years of experience delivering enterprise infrastructure, Microsoft 365 administration, Azure services, identity and access management, endpoint management, virtualization, backup, disaster recovery, and IT operations support. Hands-on expertise in Microsoft Exchange Server 2013, 2016, and 2019 on-premises administration, including Hybrid Exchange configuration with Exchange Online, mail flow management, DAG, DAC mode, migration, upgrade, and troubleshooting. Strong background across Windows Server, Active Directory, Entra ID, Intune, VMware, Nutanix, Veeam, and ManageEngine solutions, with a proven ability to support secure, stable, and business-critical environments.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior System Administrator
Sure Global Tech
01.2023 - Current
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive for Business, Defender, and integrated cloud applications.
- Manage identity and access through Entra ID and Azure AD Connect, including user administration, group management, synchronization, MFA, Conditional Access, RBAC, PIM, and regular access reviews.
- Support Azure infrastructure including virtual machines, virtual networks, load balancers, NSGs, storage, Azure Backup, Site Recovery, monitoring, alerts, and cost governance.
- Administer Microsoft Intune for Windows, iOS, and Android devices, including compliance policies, application deployment, patching, MDM, MAM, and Windows Autopilot provisioning.
- Administer Microsoft Exchange Server 2013, 2016, and 2019 in on-premises environments and support Hybrid Exchange with Exchange Online, including coexistence, mailbox administration, mail routing, and hybrid connectivity.
- Manage messaging operations including mail flow, send connectors, receive connectors, transport settings, mailbox moves, Outlook and OWA support, Autodiscover, ActiveSync, and SMTP troubleshooting.
- Support Exchange high availability through DAG and DAC mode administration and perform health checks, patching, migration, and upgrade activities.
- Design, implement, configure, upgrade, and troubleshoot ManageEngine solutions including Endpoint Central, ServiceDesk Plus, PAM360, Log360, OpManager, AD360, Exchange Reporter Plus, and Analytics Plus.
- Deliver endpoint operations including software deployment, remote support, automated asset inventory, workflow automation, and secure internet-based management using Secure Gateway.
- Design and manage Veeam backup, restore, replication, failover, and failback operations across VMware, Nutanix, physical servers, Microsoft 365, SAP HANA, Oracle RMAN, and SQL Server workloads.
- Manage Veeam ONE reporting, tape library operations, backup monitoring, recovery testing, and business continuity processes to maintain service resilience.
- Prepare prerequisite documents, as-built documentation, UAT deliverables, dashboards, and technical training materials while collaborating with infrastructure, security, and service desk teams.
Senior System Administrator
Otqopia Solutions
01.2019 - 12.2022
- Designed and managed Veeam Backup and Replication solutions for VMware, Nutanix, and physical servers, including backup, restore, replication, failover, failback, and archive operations.
- Supported enterprise backup workloads for Microsoft 365, SQL Server, Oracle RMAN, and SAP HANA environments, with emphasis on recovery readiness and operational continuity.
- Managed Veeam ONE and Veeam Enterprise Manager for centralized reporting, monitoring, and multi-environment backup administration.
- Administered Microsoft Exchange Server 2013, 2016, and 2019 in on-premises environments, including installation, migration, maintenance, and day-to-day operational support.
- Configured Hybrid Exchange integration with Exchange Online, including coexistence, directory synchronization, mail flow, mailbox administration, and connector management.
- Installed and configured ADFS infrastructure using WID and SQL, built ADFS farms, and configured relying party trusts for OWA and ECP integration scenarios.
- Designed, implemented, and supported Active Directory, Group Policy, DNS, DHCP, WSUS, WDS, and print services across Windows Server environments.
- Administered VMware vSphere environments including ESXi, vCenter, vSAN, HA, DRS, SDRS, templates, snapshots, cloning, P2V migration, and storage connectivity using FC and iSCSI.
- Supported Nutanix infrastructure, HCI workloads, VM object deployment, SMB and NFS shares, buckets, and storage-related administration tasks.
- Prepared prerequisite documents, as-built guides, handover material, and technical documentation to support project delivery, audit readiness, and operational handoff.
Senior System Administrator
Advanced Operations Technology
01.2016 - 12.2018
- Supported enterprise Microsoft infrastructure including Active Directory, Group Policy, DNS, DHCP, WSUS, WDS, print services, and Windows Server administration.
- Participated in server migration and upgrade activities, infrastructure troubleshooting, and daily operational support for business-critical systems.
- Administered VMware environments including ESXi, vCenter, vSphere Client, vSAN, HA, DRS, SDRS, vMotion, snapshots, cloning, and virtual switch configuration.
- Executed physical-to-virtual migration activities using VMware Converter and related migration tools, and maintained templates, clusters, and high availability settings.
- Supported storage connectivity and virtualization operations across SAN, NAS, and backup-integrated environments.
- Administered security and infrastructure tools including Sophos antivirus, XG firewalls, and virtual networking components while working within SLA-driven support processes.
Senior System Administrator
Al-Tahrry Group / Sharaz Trading Company
01.2012 - 12.2015
- Managed Windows Server environments, application servers, SQL Server workloads, Office 365 administration, and day-to-day infrastructure troubleshooting across physical and virtual platforms.
- Supported failover clustering, Hyper-V, VPN, KMS, RADIUS, WSUS, domain services, and server farm operations to maintain stable business services.
- Performed system monitoring, user and server support, backup operations, and routine administrative maintenance across enterprise environments.
- Assisted with infrastructure upgrades, troubleshooting, and service continuity activities for critical systems and internal business applications.
Education
Bachelor of Electronics and Communication Engineering -
Al-Safwa High Institute of Engineering
Cairo01-2012
Skills
Windows Server Administration
Active Directory, Group Policy, DNS, DHCP, WSUS, WDS, Print Services
Microsoft 365 Administration
Azure, Entra ID, Azure AD Connect, Conditional Access, MFA, RBAC, PIM
Microsoft Intune, MDM, MAM, Autopilot, Endpoint Compliance
Microsoft Exchange 2013/2016/2019 On-Premises
Timeline
Senior System Administrator
Sure Global Tech
01.2023 - Current
Senior System Administrator
Otqopia Solutions
01.2019 - 12.2022
Senior System Administrator
Advanced Operations Technology
01.2016 - 12.2018
Senior System Administrator
Al-Tahrry Group / Sharaz Trading Company
01.2012 - 12.2015
Bachelor of Electronics and Communication Engineering -
Al-Safwa High Institute of Engineering