Ibrahim Sammour
Automotive Sector Development Expert
Riyadh
Summary
Performance-driven professional with 10+ years of experience in developing and implementing business models in dynamic international project environments and supporting clients to meet challenges. Expert at building positive, collaborative partnerships among business stakeholders to achieve shared vision and goals. Equipped with analytical, decision-making, and excellent communication skills with a strong commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Automotive Sector Development Expert
Saudi Authority for Accredited Valuers
01.2018 - Current
- Deliver exceptional technical consultation services to enhance business and IT transformation
- Optimize end-to-end service processes by successfully managing process re-engineering projects
- Create training materials and course development for different manufacturers, and set up training environment, documentation, and training aids
- Develop learning and development strategies to enhance skills and competencies of workforce
- Evaluate performance and employ assessment methods that adhered to technical and CI standards
- Minimized 13 paper steps into three digital paperless experiences by developing Taqdeer Program in KSA
- Expanded Taqdeer network from three to 24 centers from 2018 -2022
- Achieved SAR 2.1M monthly by optimizing centers' operations and digital transformation
- Set up professional VDA branch according to established strategic plans in compliance with labor market, government decisions, and IMI standards
- Accredited 120 Vehicle damage assessors under IMI Accreditation
- Accomplished 96% satisfaction rate by receiving direct guest feedback and improving customer experience
- Maximized productivity by 43% by conducting workload assessments and implementing new operational processes
- Introduced four training programs and six CPDs for professional skills enhancement.
Training Manager
TTi Global
Dubai
01.2015 - 01.2018
- Nissan KSA Network Development Project, Nissan CX program, Renault -ME, MG- ME)
- Established new training academy for MG in Middle East
- Designed and localized sales and after-sales programs while executing product knowledge programs and delivery
- Conducted sales and after-sales operational assessment and improvement plan
- Led Motivation and CHS Training for sales/after-sales team to boost knowledge and performance
- Meet KPI and analyzes training ROI by devising training plans and administering budgets
- Empowered team to showcase positive product features by introducing new product training and competitor studies
- Increased capacities and learning capabilities of customer-facing staff through price perception (Value for Money) training and customer retention
- Managed product grade walks and specifications for marketing team
- Launched a New Dealer network under Nissan Brand throughout country
- Maintained CI and dealer standards and formulated action plans in consonance with 350 Express service centers
- Conveyed expert-level recommendations to manage operations of existing network
- Devised marketing and business development strategies by analyzing audit results and consumer feedback.
Senior Regional Brand, Sales
TTi
Renault
01.2016 - 01.2018
- After sales Trainer (, C@re 2.0 Project), Availed learning opportunities by executing various sales training programs and launching new products
- Ensured effectiveness of training events and sales force by deploying training methodologies, learning tools, and techniques
- Included training KPI, including training progression and evaluations to Renault AMI Region results
- Transferred offline Customer Journey into seamless digital experience while meeting established program goals
- Delivered strategic leadership and certificates to 45 Salesmen throughout MENA region.
Head of After Sales Training
Nissan Alissa Co
01.2011 - 01.2015
- Offered NSTEP I to Master Level training for Workshop Tech as well as planned regional skill contest in NMEF
- Created training courses for new technicians and enabled new service bulletins and service recalls for technical service advisors
- Designed training paths in parts operation under Saudization program
- Initiated Non-technical training programs for front-line staff and management
- O Nissan Parts operation program (POT) o Nissan Service Advisor program (N-SAP) o Nissan Master Service Advisor Program (M-SAP) o Nissan Parts Management, health & safety, and Kaizen programs (PMT) o Nissan Service Management Program (SMT)
Education
Bachelor of Science - Mechanical Engineering
Jordan University of Science & Technology
Irbid 09.2005 - 01.2010
Skills
Training ProgramsOperational ExcellenceCustomer SatisfactionRevenue EnhancementProject ManagementPerformance Evaluation
Automotive technology expertise
Business development expertise
Presentations and public speaking
Data-driven decision making
Team collaboration and leadership
Product development expertise
Automotive technology expertise
Revenue development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Automotive Sector Development Expert
Saudi Authority for Accredited Valuers
01.2018 - Current
Senior Regional Brand, Sales
TTi
01.2016 - 01.2018
Training Manager
TTi Global
01.2015 - 01.2018
Head of After Sales Training
Nissan Alissa Co
01.2011 - 01.2015
Bachelor of Science - Mechanical Engineering
Jordan University of Science & Technology
09.2005 - 01.2010