Ibrahim Yaqub
Jeddah
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Customer Operation Care
SARY Logistics (B2B)
12.2020 - 03.2023
- Coordinating transportation providers to ensure prompt and proper movement
- Responding to customer inquiries and referring clients to the proper channels
- Making special shipping arrangements as necessary
- Tracking and fixing shipping errors
- Ensuring that the quality of all services provided meets the required standards
- Developing processes that make the supply chain more efficient and organized
- Responsible for inbound-outbound of shipments
- Managing returns of damaged products
- Keeping records of items delivered to the customer
- Changing items and date of delivery for shipments according to the customer
- Implementing new ideas to give the best service to the customer
- Assisting logistic manager with daily shipments scheduling, confirming pickup and delivery
- Emphasis was on maintain product quality and accuracy while insuring delivery schedules were met.
- Demonstrated product usage and features to customers.
- Worked collaboratively with sales teams to meet sales goals.
- Completed sales contracts and collected customer signatures to close sales.
- Achieved monthly sales targets consistently and accurately forecasted anticipated sales.
Office Manager
EA Juffali & Brothers
11.2018 - 10.2020
- Organize, schedule meetings and appointments
- Partner with HR to maintain office policies as necessary
- Organize office operations and procedures
- Manage executives' schedules, calendars and appointments
- Responsible for managing office services by ensuring office operations and procedures are organized
- Correspondences are controlled, systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
- Allocate tasks, assignments to subordinates and monitor their performance
- Responsible for developing standards and promoting activities that enhance operational procedures.
Assistant to Production Manager
LIBHERR
01.2017 - 08.2018
- Making reports on before and after completion of projects
- Making reports of Cycle counts of parts used on projects
- Making a pathway reports for new projects
- Tracking and receiving shipments
- Managing daily progress reports
- Making a forecast report on new projects
- Quality checklist on finished projects
- Coordinating with clients for further changes in projects
- Claiming warranty on damaged parts
- Making financial reports on finished projects.
Project coordinator
KREDIA (RAK)
02.2016 - 11.2016
- Develop, maintain document control processes for the efficient management and recording all documentations
- Scanning/Printing - Renaming, recording and filing incoming hard or electronic copies of drawings (Internal and External)
- Responsible for Control/Track/Issue of complete project documentation such as incoming and outgoing correspondence, site instructions, change orders, Letters, staff daily report, Submittals and other forms of pertinent documents from the client and subcontractors
- Ensuring all management system documentation is the current version and easily accessible
- Recording, checking, tracking all incoming and outgoing project documents
- Liaise with Project Management & team, Client and Sub-contractors effectively
- Resolve problems relating to documentation
- To maintain a secured working environment within Document Control.
- Oversaw procurement process for project supplies, minimising delays and cost overruns.
- Communicated project progress and challenges to stakeholders for decision-making purposes.
- Administered project-related surveys, collecting valuable feedback for continuous process enhancement.
Education
Project Management -
International Business Management Institute
01.2020 - 04.2021
Strategic Management - undefined
International Business Management Institute
01.2020 - 04.2021
Skills
- Communication
- Payment collection
- Decision Making
- Team Work
- Strategic Planner
- Customer retention
- Lead management
- Customer service management
- Telemarketing
Languages
Arabic
Fluent
Urdu
Native
English
Advanced
Custom
- Team Work
- Teamwork Collaboration, delegation, goal setting and group leadership
- Strategic Planner
- Problem analysis, decision making and strategic planning
Personal Information
Date of birth: 01/12/1994
Timeline
Customer Operation Care
SARY Logistics (B2B)
12.2020 - 03.2023
Project Management -
International Business Management Institute
01.2020 - 04.2021
Strategic Management - undefined
International Business Management Institute
01.2020 - 04.2021
Office Manager
EA Juffali & Brothers
11.2018 - 10.2020
Assistant to Production Manager
LIBHERR
01.2017 - 08.2018
Project coordinator
KREDIA (RAK)
02.2016 - 11.2016
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