Ibrahim Aladwani
Operation Management
Dammam,Saudi Arabia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Information Systems Technician
Al Jubail Commercial Sea Port
12.2017 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Assisted with updating technical support best practices for use by team.
- Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
- Reduced incident rates through implementation of comprehensive safety training programs for all employees.
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
Operations Coordinator
Unilube
03.2017 - 11.2017
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Reviewed operations reports to understand numbers and trends.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Education
Associate of Applied Science -
Technical University
Dammam, Saudi Arabia 04.2001 -
Skills
Network Troubleshooting
Remote Support
End-user support
Troubleshooting skills
Fire safety management
Environmental auditing
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking Abilities
Excellent Communication
Decision-Making
Timeline
Information Systems Technician
Al Jubail Commercial Sea Port
12.2017 - Current
Operations Coordinator
Unilube
03.2017 - 11.2017
Associate of Applied Science -
Technical University
04.2001 -
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