Ibrahim Saeed Osman Elameen
Riyadh,Saudi Arabia
Summary
Experienced help desk technician with strong technical troubleshooting skills and a customer-centric approach. Proficient in hardware and software support, network troubleshooting, and remote assistance. Skilled in using ticketing systems, documenting procedures, and providing timely resolutions. Collaborative team player with excellent communication and problem-solving abilities. Dedicated to continuous learning and staying updated with the latest technologies.
Overview
9
9
years of professional experience
Work history
SRMG IT support
11.2021 - 1 1
- Good communication skill
- Fast learner
- Hard worker
- Highly dependable
- Excellent attention to detail
- PARTICIPANTS IN: I VOLUNTEERLEY WORKED FOR INTERNATIONAL STUDENTS
- ASSOCIATIONS (ISA) IN INDIA 2017 AND 2019.
11.2019 - 02.2023
- Worked as Technicain network and CCTV security systems
Technicain network
King Abdullah City
01.2016 - 06.2016
ASSOCIATION
11.2013 - 12.2015
- Worked as a Salesman in Elajo-Canon from (, as Machinedizer in Basamh Industrial Co from
Education
Certification Cisco (CCNA R/S) -
Bachelor of Computer Application - Computer Science
OSMANIA UNIVERSITY HYDERABAD
Skills
- Salesforce
- Diagnostic software
- Desktop support
- [Type] debugging
- Skilled in TCP/IP and WAN
- Application support
- Knowledgeable in Mac systems
- Software diagnosis
- Customer service expert
- Troubleshooting proficiency
- Hardware upgrades
- Customer support needs assessment
- Windows XP/Vista
- Technical issues analysis
Languages
English
Advanced
Timeline
SRMG IT support
11.2021 - 1 1
11.2019 - 02.2023
Technicain network
King Abdullah City
01.2016 - 06.2016
ASSOCIATION
11.2013 - 12.2015
Certification Cisco (CCNA R/S) -
Bachelor of Computer Application - Computer Science
OSMANIA UNIVERSITY HYDERABAD
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