Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ibrahim Saeed Osman Elameen

Riyadh,Saudi Arabia

Summary

Experienced help desk technician with strong technical troubleshooting skills and a customer-centric approach. Proficient in hardware and software support, network troubleshooting, and remote assistance. Skilled in using ticketing systems, documenting procedures, and providing timely resolutions. Collaborative team player with excellent communication and problem-solving abilities. Dedicated to continuous learning and staying updated with the latest technologies.

Overview

9
9
years of professional experience

Work history

SRMG IT support

11.2021 - 1 1
  • Good communication skill
  • Fast learner
  • Hard worker
  • Highly dependable
  • Excellent attention to detail
  • PARTICIPANTS IN: I VOLUNTEERLEY WORKED FOR INTERNATIONAL STUDENTS
  • ASSOCIATIONS (ISA) IN INDIA 2017 AND 2019.

11.2019 - 02.2023
  • Worked as Technicain network and CCTV security systems

Technicain network

King Abdullah City
01.2016 - 06.2016

ASSOCIATION
11.2013 - 12.2015
  • Worked as a Salesman in Elajo-Canon from (, as Machinedizer in Basamh Industrial Co from

Education

Certification Cisco (CCNA R/S) -

Bachelor of Computer Application - Computer Science

OSMANIA UNIVERSITY HYDERABAD

Skills

  • Salesforce
  • Diagnostic software
  • Desktop support
  • [Type] debugging
  • Skilled in TCP/IP and WAN
  • Application support
  • Knowledgeable in Mac systems
  • Software diagnosis
  • Customer service expert
  • Troubleshooting proficiency
  • Hardware upgrades
  • Customer support needs assessment
  • Windows XP/Vista
  • Technical issues analysis

Languages

English
Advanced

Timeline

SRMG IT support

11.2021 - 1 1

11.2019 - 02.2023

Technicain network

King Abdullah City
01.2016 - 06.2016

ASSOCIATION
11.2013 - 12.2015

Certification Cisco (CCNA R/S) -

Bachelor of Computer Application - Computer Science

OSMANIA UNIVERSITY HYDERABAD

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Ibrahim Saeed Osman Elameen