Ibtisam O. Almutairi
Riyadh
Summary
Creative and results-driven UX/UI Design Lead with extensive experience in creating user-centered designs. Skilled in leading design teams, conducting user research, and implementing effective design strategies to enhance user experience and engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
UX|UI Design Lead
General Organization for Social Insurance (GOSI)
12.2024 - Current
- Lead collaboration with project stakeholders, business analysts, and developers to ensure user interface designs meet and exceed user expectations while adhering to organizational policies
- Drive the development of outstanding user experiences that align with data insights and organizational UX standards
- Oversee the creation of user journey maps, wireframes, mock-ups, prototypes, and comprehensive UX design specifications
- Manage usability testing efforts, using feedback to continuously enhance the end-user experience
- Foster a culture of innovation by staying updated on industry trends and best practices in UX/UI design, sharing knowledge and insights with the team
Sr. User Experience Designer
General Organization for Social Insurance (GOSI)
07.2023 - 12.2024
- Translated usability requirements and survey findings into exceptional user experiences, utilizing established organization UX standards where appropriate
- Collaborated closely with project owners, business analysts, and developers to align user interface design with defined business requirements
- Conducted rigorous usability tests on UX designs to ensure optimal user interaction and satisfaction
- Proactively sought user feedback and monitored their experiences to identify opportunities for improvement and enhancement
- Clarified functional and usability requirements to ensure a seamless user experience
- Developed and delivered engaging wireframes, mock-ups, prototypes, and comprehensive UX design specifications
User Experience Analyst
General Organization for Social Insurance (GOSI)
07.2019 - 07.2023
- Identifying and investigating the users’ needs, expectations, and pain points using different user research methods
- Design and deliver wireframes after analyzing the results, optimized for target users and a wide range of devices
- Testing the solution provided with the End-User to ensure it usable, desirable, and user-friendly (Usability Testing)
- Ensure the continuous development and improvement of the services provided and solve problems
- Collaborate with other team members and stakeholders
Organization Development Analyst
King Faisal Specialist Hospital International Holding Co. (KFSHI)
12.2018 - 07.2019
- Responsible for analyzing and developing the HRIS to ensure the provision of employees' requirements
- Ensure improvement of employee experience
- Collect research, analyze, and present data as assigned
- Track trends and developments in assigned functional areas
- Troubleshoot data and reports
User Experience Analyst (CO-OP)
Saudi eGovernment Program (Yesser)
07.2017 - 08.2017
- Analyze and evaluate government electronic portals through Yesser's methodology of evaluation and analysis of electronic portals
- Write reports about the results of the analysis and evaluation of the electronic portals and adding recommendations in improving those evaluated portals
Education
Bachelor Degree - Computer Information Systems
Princess Nourah Bint Abdulrahman University (PNU)
04.2018
Skills
- UX Research
- Leadership
- Wireframing and prototyping
- Usability Testing
- Design thinking
- Analysis
- Adobe XD
- Hotjar
- Figma
Certification
- User Experience (UX) Masterclass, 11/01/23, The Knowledge Academy
- Certified Innovation Leader (CIL), 12/01/22, The Association of International Product Marketing and Management (AIPMM)
- UX Certificate, 06/01/21, Nielsen Norman Group (NN/g)
- Conducting Usability Testing, 06/01/20, Interaction Design Foundation (IxDF)
- User Research - Methods & Best Practices, 06/01/20, Interaction Design Foundation (IxDF)
- ITILv4 Foundation Certificate in IT Service Management, 01/01/20, AXELOS Global Best Practice
Accomplishments
- Distinguished Employee of the 3rd quarter, 09/01/20, GOSI
- First Class Honor, 05/01/18, PNU
Timeline
UX|UI Design Lead
General Organization for Social Insurance (GOSI)
12.2024 - Current
Sr. User Experience Designer
General Organization for Social Insurance (GOSI)
07.2023 - 12.2024
User Experience Analyst
General Organization for Social Insurance (GOSI)
07.2019 - 07.2023
Organization Development Analyst
King Faisal Specialist Hospital International Holding Co. (KFSHI)
12.2018 - 07.2019
User Experience Analyst (CO-OP)
Saudi eGovernment Program (Yesser)
07.2017 - 08.2017
Bachelor Degree - Computer Information Systems
Princess Nourah Bint Abdulrahman University (PNU)
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