Ibtisam M. Hussain

• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
• Managed over 40 clients per day & increased sales by 30% in low seasons, and 70%-80% in high seasons.
• Developed strong member relationships with caring and collaborative approach.
• Improved class participation by developing programs to meet needs relevant to age and activity levels.
• Remained current with fitness trends and techniques to provide clients with the latest and most impactful workouts.
• Kept accurate and updated client records to track progress and provide follow-up.
• Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
• Acted as team leader in group projects, delegating tasks and providing feedback.

• Implemented marketing strategies to promote studio to potential clients.
• Created policies and procedures for company and delivered company-wide training to employees.
• Recruited, trained, and developed high-performing and customer-focused team from scratch.
• Developed and implemented strategies to increase studio visibility and reach more clients by 40%.
• Supervised studio staff for timely, accurate and high-quality task completion.
• Set attainable targets for employees to drive company success and strengthen motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
• Managed the same enrolled clientele (PT OR GROUP) for over 3 years since signing up.
• Modified workout plans according to fitness levels and medical considerations.
• Motivated clients to achieve their personal fitness goals through developing and modifying routines.
•Served as point of reference for fitness expertise within club.

• Provided guidance and inspiration to class members and recommended additional fitness resources.
• Monitored client progress in group settings by assessing technique and form.
• Planned and successfully led strength, endurance & power level classes with 20 person groups at popular community exercise destination.
• Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
• Enhanced client experience by maintaining motivational and supportive culture.
• Informed clients about nutrition, lifestyle issues, and weight control.

• Leveraged organizational charts to effectively manage simultaneous projects and tasks.
• Managed projects, networked with leaders to enhance work efficiency by prioritizing tasks.
• Created database utilized by team to track daily project progress focusing on increasing work efficiency.
• Maintained close connection with project personnel to quickly identify and resolve problems while meeting deadlines.
• Coordinated, prepared & reviewed every action plan with all the related departments on project decisions ensuring all the instruction is followed-up.

• Managed wide variety of client accounts and tasks fully supporting staff of 50.
• Brought consistency in accounts activities by providing necessary support at all times thereby resulting in achievement of sales targets and resolving pending issues.
• Monitored old pending issues, implemented solutions, and generated reports.
• Successfully released pending payments immediately since joining.
• Exercised sound judgment in issuing credits and making exceptions to customer policies when necessary to maintain high levels of customer satisfaction.

• Managed and coordinated for the complete launch of major client projects (Unilever/Pepsi/Suntop/David off).
• Wrote creative and engaging briefs for internal agency project.
• Provided clients with called information like quotes, balances, and varied account-related details.
• Performed all administrative duties while assisting in monitoring of the budget for internal and external events.
• Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.