Idrees ahmed
branch manger
riyadh
Summary
Proven Branch Manager at Easy Bakery, adept in transforming operations to boost profitability and enhance customer satisfaction. Excelled in staff development and operational efficiency, reducing turnover and fostering a culture of excellence. Skilled in relationship building and branch operations management, consistently achieving and surpassing sales goals. Enterprising branch manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
4
4
years of professional experience
Work History
Branch Manager
Easy Bakery
09.2023 - Current
- Engaged employees in business processes with positive motivational techniques.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Built positive relationships with customers to increase repeat business.
Barista & Customer Service
Easy Bakery
12.2021 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
Cross Cafe
12.2020 - 09.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Modern International, Saudi Arabia
Riyadh 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales Development
Cash Handling
Attention to Detail
Staff Development
Goals and performance
Public Speaking
Market Research
Security and Safety Protocols
Languages
Persian, Arabic, English
Native language
Timeline
Branch Manager
Easy Bakery
09.2023 - Current
Barista & Customer Service
Easy Bakery
12.2021 - 08.2023
Barista
Cross Cafe
12.2020 - 09.2021
High School Diploma -
Modern International, Saudi Arabia
04.2001 -
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