IDRIS MOBARK IDRIS MOHAMED
Riyadh,Saudi Arabia
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical service desk engineer
2B Operating Company (2BOPCO) ICT Section
Khartoum, Sudan
01.2021 - Current
- Installing and configuring Microsoft Windows 2012 Server R2 (Data Canter).
- VOIP Telephone network.
- HP Proliant Family Servers Hardware Maintenance.
- IP v4 & v6.
- Printers and Scanners Maintenance
- Microsoft Office Suite (Advanced.
- Microsoft Windows XP, 7,8,10 Administration.
- Symantec Endpoint Security.
Technical support engineer
Greater Nile Petroleum Operating Company
Khartoum, Sudan
10.2017 - 12.2020
- Greater Nile has a network of 2000+ users & Network points.
- Working with the Service Desk Team (ITIL Compliant) in troubleshooting Computer Hardware & Software.
- Maintaining & troubleshooting the company networks (Data & Voice – Different topologies & technologies.
- Setting up video conference meetings.
- Ensuring requests are properly opened, resolved in a timely manner, documented and closed in the company service desk system.
- User Support.
- Configuring user’s applications.
- Installing user’s pcs operating systems.
Education
Bachelor B.Sc. in Information Technology. - Computer science & Information Technology.
SHARQ EL NIEL COLLEGE.
Khartoum Sudan. 12.2012 - 12.2016
Skills
- Excellent written and communication skills
- Adapts easily to new environments and people of diverse backgrounds
- Work well in a team-oriented environment
- Good problem-solving skills
- Dedicated towards work
- Exceptional telephone etiquette
- Target oriented
- Customer service expert
- Application support
- Troubleshooting proficiency
- Skilled in TCP/IP and WAN
- Hardware upgrades
- Application installations
- Technical documents comprehension
- LAN aptitude
- Customer support needs assessment
- Desktop support
- Software diagnosis
Certification
- Diploma in Computer Network Design & Administration
- SUDACAD Telecommunication Academy (1-13 January 2018) - Khartoum – Sudan
- Diploma in Network (N+)
- Bedr Institute of Information Technology –Hyderabad (1-30 June 2017) - Mehdipatnam- India
- Diploma in Microsoft Certified Solutions Expert (MCSE 2012)
- Bedr Institute of Information Technology
- (16 June - 15 July 2017) - Hyderabad –Mehdipatnam- India
- Diploma Course in Linux Administration
- Zoom Technologies
- (01-29 June 2017) – Hyderabad - Banjara Hills – India
- Diploma Course in Cisco Certified Network Associate (CCNA) - Routing &Switching
- Zoom Technologies
- (22 May - 29 June 2017) – Hyderabad – Amerpet – India
- Diploma Course in Cisco Certified Network Professional-(CCNP) - Routing &Switching
- Zoom Technologies
- (15 July – 25 August 2017) – Hyderabad – Amerpet – India
- Diploma Course in VMware vSphere 6 Foundations (VCA)
- (10 October 2018) - India.
- Diploma Course in Internet of Things) IOT) Edraak platform (27 May -2021)
Languages
Arabic
Fluent
English
Advanced
References
* Supporting documents Available upon request
Timeline
Technical service desk engineer
2B Operating Company (2BOPCO) ICT Section
01.2021 - Current
Technical support engineer
Greater Nile Petroleum Operating Company
10.2017 - 12.2020
Bachelor B.Sc. in Information Technology. - Computer science & Information Technology.
SHARQ EL NIEL COLLEGE.
12.2012 - 12.2016