ILHWA LEE (Amy)
Leeliehwa1999@gmail.com
U2/41 Ann St,Campbelltown
Summary
Enthusiastic and people-focused hospitality professional with hands-on experience in high-energy environments such as restaurants, hotels, and theme parks. Skilled in customer service, teamwork, and adapting quickly in multicultural settings. Passionate about creating safe, fun, and unforgettable experiences—always with a smile and a Scootitude spirit.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Sous Chef
Towel Hotel
Adelaide, South Australia
12.2024 - Current
- Prepared and cooked a variety of dishes in accordance with hotel standards and customer expectations
- Maintained high standards of food hygiene, safety, and kitchen cleanliness in line with HACCP guidelines
- Assisted in daily mise en place, ensuring all prep was completed ahead of service
- Operated independently at designated stations during peak service hours, delivering consistent quality
- Worked collaboratively with front-of-house staff to ensure smooth and timely food service
- Adapted to last-minute menu changes and high-volume demands with flexibility and efficiency
Chef De Partie
The Henley Beach Hotel
Adelaide, South Australia
02.2024 - 10.2024
- Prepared and cooked menu items to a high standard in accordance with food safety and quality guidelines
- Managed a section of the kitchen independently, ensuring smooth service during busy periods
- Assisted with stock control, inventory checks, and ordering supplies as needed
- Maintained a clean and organized workstation following HACCP and workplace hygiene protocols
- Collaborated closely with the kitchen team to coordinate timing and plating for efficient service
- Trained junior staff and provided guidance to ensure consistency and quality across all dishes
Front-of-House Staff /Restaurant Server
Bonga Korean BBQ Restaurant
08.2023 - 12.2023
- Provided attentive table service in a busy Korean BBQ setting, assisting both local and international customers
- Explained menu items and grilling instructions to first-time guests in English and Korean
- Ensured timely service by coordinating closely with kitchen and floor teams
- Maintained cleanliness and hygiene standards in accordance with Australian hospitality regulations
- Managed customer needs with professionalism, resolving issues promptly to ensure guest satisfaction
- Supported smooth operations during peak hours by multitasking between food service, table resets, and customer inquiries
Attractions Crew Member /Customer Service Assistant
Lotte World
04.2022 - 06.2023
- Operated various rides in accordance with strict safety protocols and standard operating procedures
- Provided clear and friendly ride instructions to both domestic and international guests in Korean and basic English
- Maintained consistent service quality and professionalism in a high-volume, fast-paced environment
- Delivered age- and culture-appropriate support to diverse visitors, enhancing guest satisfaction
- Managed crowd flow and maintained order during peak hours, holidays, and large-scale events
- Responded calmly and effectively to emergency situations, ensuring guest safety and following safety procedures
Shift Manager /Restaurant Floor Manager
VIPS Family Restaurant
12.2017 - 04.2022
- Led daily front-of-house operations, including team supervision, shift planning, and floor coordination
- Delivered consistent, customer-focused service by coaching and mentoring staff on service excellence
- Effectively resolved customer concerns with empathy and professionalism, contributing to a positive brand image
- Worked cross-functionally with kitchen and cashier teams to ensure seamless service and guest satisfaction
- Managed inventory, monitored supply levels, and supported sales reporting and daily reconciliation
- Maintained high performance under pressure during peak hours, ensuring team efficiency and smooth operations
Education
Associate of Applied Science - Culinary Arts
Seojeong University
Yangju, South Korea 12.2017 - 02.2025
Skills
- Exceptional Customer Service
- Fast-Paced Problem Solving
- Multilingual Communication (Korean & English)
- Conflict Resolution & Guest Care
- Teamwork & Cross-Department Coordination
- High-Pressure Service Experience
- Cultural Sensitivity & Global Mindset
- Professional Appearance & Work Ethic
- Food Handling & Safety Awareness
- Leadership in Hospitality Environment
Accomplishments
While working at Lotte World, I was the first to respond to a guest who collapsed inside the attraction area. By following emergency protocols quickly and calmly, I helped ensure the guest received immediate care without any threat to their life.
At VIPS, I once served a guest who initially expressed frustration and made unreasonable demands. I remained patient and attentive throughout, and over time, built a trusting relationship. The guest later became one of our regulars and frequently requested to be seated in my section.
Certification
HACCP Food Safety Certificate
Timeline
Certificate IV in Commercial Cookery
09-2025
HACCP Food Safety Certificate
01-2025
Sous Chef
Towel Hotel
12.2024 - Current
Responsible Service of Alcohol (RSA)
12-2024
Chef De Partie
The Henley Beach Hotel
02.2024 - 10.2024
Culinary Skills Certificate (Korea)
01-2024
Front-of-House Staff /Restaurant Server
Bonga Korean BBQ Restaurant
08.2023 - 12.2023
Attractions Crew Member /Customer Service Assistant
Lotte World
04.2022 - 06.2023
Shift Manager /Restaurant Floor Manager
VIPS Family Restaurant
12.2017 - 04.2022
Associate of Applied Science - Culinary Arts
Seojeong University
12.2017 - 02.2025
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