Iman Alahmed
Branch Manager
Jeddah
Summary
Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Self-directed manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Proactive with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Branch Manager
Bank AlBilad
Jeddah
09.2005 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Implemented service improvements to enhance sales cycle.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Boosted sales and customer loyalty through incentive programs.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Submitted loan applications to underwriter for verification and recommendation.
- Generated financial and operational reports to assist management with business strategy.
Education
MBA - Finance
UBT
Jeddah Saudi Arabia 09.2014 - 06.2016
Skills
Sales professional
undefinedAccomplishments
- Grew new accounts 300% in only two years .
- Increased monthly revenue 400% through implementation of strategic initiatives.
- Repeatedly received recognition from superiors for excellence in service.
- Received the “Excellence Award” for exemplary performance and recognition for handling the largest account in the company.
- Successfully closed an average of 100% loans per month.
- Supervised team of 40 staff members.
Certification
CM - Certified Manager Certification
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