IMDHAD HUSSAIN MOHAMMED MAKKIN
JEDDAH
Summary
Professional Business Developer with +10 years of experience in devising successful media strategies and orchestrating special events. Meticulous in managing and carrying out special events by arranging for media presence, composing written documents, booking photographers, reserving event venues and preparing eye-catching graphics. Highly adept in authoring speeches, press releases and marketing materials.
Overview
11
11
years of professional experience
Work History
Communication Consultant
Western Union
Riyadh, CA
06.2018 - Current
- Greeted customers in a timely fashion, while quickly determining their needs. (by phone or in person)
- Maintained excellent customer relations
- Developed customer rapport
- Processed cash and credit payments rapidly and accurately.
- Processed money wiring transactions to both Domestic & International destinations. (Sending, Receiving, Bill Payment, etc.)
- Responded to all customer inquiries thoroughly and professionally.
- Documented all customer inquiries and comments thoroughly and quickly.
- Referred unresolved customer grievances to designated departments for further investigation.
- Placed special merchandise orders for customers.
- Answered customer questions about product availability and shipment times.
- Accurately & efficiently labeled store brand products for upcoming sales.
- Counted & balanced all cash trays before & after each shift.
- Logged all cash tray information for accountability.
Sales Cum Purchase Officer
Global technical service
Dammam, STATE
06.2014 - 04.2018
- Sourcing for new brands and products locally and overseas & obtain quotations.
- Manage with existing brands and suppliers and review existing merchandise to ensure competitivenes.
- Manage the entire acquisition process for new brands and products; from sourcing, negotiating of prices and terms of contract.
- Negotiation with suppliers for better product assortment, better costing and marketing support.
- Prepare & process Purchase Orders and coordinate with Suppliers for timely deliveries
- Build strong relationships with vendors, focusing on vendor management, brand acquisition and development.
- Provide logistic support such as goods shipping/receiving arrangement and documentation preparation.
- Work closely with relevant internal and external parties on daily basis. Any ad-hoc duties as assigned by reporting officer
Customer Service Executive
Aramex
Riyadh, STATE
06.2012 - 03.2014
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Business Development Executive
Western Union Money Transfer
Madurai
01.2011 - 01.2012
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations..
Education
BBA - Business Administration And Management
Little Flower Higher Secondary School .
Devakottai, India05.2010
Skills
- Positive and friendly
- Strong observation skills
- Detail-oriented
- Goal-oriented
- Computer proficient
- Excellent Verbal Communication skills
- Bi-lingual (Fluent English & Spanish)
- Ability to work well in a team or individually with little-to-no supervision
- Experienced in Customer Service
Timeline
Communication Consultant
Western Union
06.2018 - Current
Sales Cum Purchase Officer
Global technical service
06.2014 - 04.2018
Customer Service Executive
Aramex
06.2012 - 03.2014
Business Development Executive
Western Union Money Transfer
01.2011 - 01.2012
BBA - Business Administration And Management
Little Flower Higher Secondary School .
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