Emad Sharif Qureshi
Riyadh,Saudi Arabia
Summary
Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities. Hardworking and motivated student with good study skills and excellent communication abilities seeks opportunities in account management. Works hard to prepare and deliver accurate, thorough work. Collaborates well on group projects for presentations and tasks. Driven and resourceful professional with exceptional interpersonal and communication skills, combined with proven ability to build and maintain relationships with clients. Demonstrates strong problem-solving abilities and keen attention to customer needs. Ready to contribute to significant client satisfaction and business growth in Sales & Operation role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ACCOUNT MANAGER (KSA)
PanzerGlass
Central Region | Eastern Region | Western Region, Saudi Arabia
01.2023 - 09.2024
- Accounts worked on eXtra Stores | Jarir Bookstore | Haddad Telecom | Al Musbah Group | Xcite | Virign MegaStore
- Responsible for Brand: PanzerGlass | SAFE by PanzerGlass | CARE by PanzerGlass
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Built rapport with new and existing customers to boost client retention.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Delivered high sales performance within budget to strict deadlines and targets.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Negotiated best-possible prices for maximised profit levels.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Addressed account inquiries and provided updated data from CRM software.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Used management software and data analysis to forecast product demand.
- Consistently achieved sales targets, resulting in 15% Overall Growth Per Year.
Junior Account Manager
PanzerGlass
Central Region | Eastern Region | Western Region, Saudi Arabia
08.2020 - 12.2022
- Accounts worked on eXtra Stores | Jarir Bookstore | Haddad Telecom | Al Musbah Group | Xcite | Virign MegaStore
- Responsible for Brand: PanzerGlass | SAFE by PanzerGlass
- Oversaw business staffing and training, building successful, customer-focused team.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Enforced service standards to maintain establishment reputation for excellence.
- Created seasonal sales plans with varying stock and promotional strategies.
- Analysed client feedback to highlight areas in need of improvement.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Trained and mentored new account representatives to deliver outstanding service.
- Addressed account inquiries and provided updated data from CRM software.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Leveraged strong working knowledge of products and systems within Consumer Electronics industry.
- Arranged product displays to maximise cross-selling opportunities and increase sales.
- Assessed inventory to identify restocking needs and minimise shortages.
- Coordinated in-store displays according to promotional plans outlined by vendors.
- Walked through store regularly to evaluate and enhance merchandising displays.
- Worked with store management to assess customer preferences and tailor merchandising accordingly.
- Processed and priced new items to optimise customer interest.
- Produced attractive signage for products, offers and sales promotions.
- Analysed sales to identify top-performing products.
- Replenished key ranges to achieve strong stock availability.
- Developed space planning concepts and selection of colour palettes and material presentations.
- Led, trained and mentored 30+ Junior Sales Representatives to exceed sales quota by up to 10%%.
KSA Visual Merchandiser
Lime Concepts for Trading and Distrubution
Riyadh | Jeddah | Eastern Region, Saudi Arabia
09.2018 - 07.2020
- Accounts worked on eXtra Stores | Jarir Bookstore | Xcite | Virign MegaStore
- Responsible for the Brands: Hyphen | Muvit | HP Cables | Esse | SnapChat Spectacles | Adam Elements
- Arranged product displays to maximise cross-selling opportunities and increase sales.
- Assessed inventory to identify restocking needs and minimise shortages.
- Coordinated in-store displays according to promotional plans outlined by vendors.
- Walked through store regularly to evaluate and enhance merchandising displays.
- Implemented planograms and display layouts to optimise product visibility and accessibility.
- Worked with store management to assess customer preferences and tailor merchandising accordingly.
- Processed and priced new items to optimise customer interest.
- Produced attractive signage for products, offers and sales promotions.
- Coordinated with suppliers to secure timely delivery of merchandise, preventing stockouts.
- Analysed sales to identify top-performing products.
- Replenished key ranges to achieve strong stock availability.
- Monitored market trends and competitor displays, informing adjustments to merchandising approaches.
- Trained store staff on product knowledge to enhance customer service.
Customer Service Representative
Aramex Saudi Limited
Riyadh, Saudi Arabia
07.2014 - 08.2018
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Recorded information about inquiries and complaints within internal database.
- Advised customers on availability, pricing and location of products.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled in-person, email and mailed correspondence.
- Adhered strictly to policies and procedures for continued company compliance.
- Implemented customer follow up to uphold service standards.
- Offered current, accurate advice on optional solutions for concerns.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 80%.
Assistant Buyer
Al Jazeerah Super Store
Riyadh, Saudi Arabia
04.2013 - 06.2013
- Account Worked for Binzagar | Savola Group
- Developed and maintained relationships with suppliers, resulting in better s
- Evaluated current processes and pricing structures to enhance buying process and reduce corporate expenses.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Issued purchase orders and followed up on upcoming deliveries to facilitate seamless operations.
- Analysed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Maintained accurate product data in inventory management systems.
- Identified stock quantity and quality, delivery times and other contract conditions to be met.
- Nurtured relationships with key accounts and suppliers, fostering satisfaction and loyalty.
- Established delivery schedules to keep stores fully stocked.
- Utilised market reports, trade periodicals and promotion materials to identify new business opportunities.
- Kept up-to-date knowledge and complied with purchasing and contracting regulations.
- Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
- Assisted with staff development by implementing effective, hands-on training programmes for new employees, maximising performance and engagement from day one.
Education
Bachelor's degree - Management Studies, Marketing
Rizvi College of Arts Science & Commerce
Mumbai, India 07/2011 - 04/2014
Skills
- Adaptable Account Manager Expertise
- Collaborative Team Leadership
- Precision in Account Handling
- Key Account Supervision
- Effective Communication
- Strategic Account Oversight
- Customer Relationship Management
- Innovative Customer Account Handling
- Resilience in Account Management
- Sales Campaign Management
- Account Management Expertise
- Sales Prediction and Planning
- Data analytics
Languages
English
Native
Hindi
Native
Arabic
Elementary
Affiliations
- Swimming
- Cricket
- Exploring New Technologies
- Exploring New Microsoft Techniques
Accomplishments
Marketing and Prepared a Project Report Book: Overview of Telecom Industry with Reference to Bharti Airtel & Vodafone.
Certification
- Certified in Logistics, Transportation and Distribution (CLTD)
- Communication Skills
- Marketing Skills Certification
- Microsoft Office 365
References
References available upon request.
Timeline
ACCOUNT MANAGER (KSA)
PanzerGlass
01.2023 - 09.2024
Junior Account Manager
PanzerGlass
08.2020 - 12.2022
KSA Visual Merchandiser
Lime Concepts for Trading and Distrubution
09.2018 - 07.2020
Customer Service Representative
Aramex Saudi Limited
07.2014 - 08.2018
Assistant Buyer
Al Jazeerah Super Store
04.2013 - 06.2013
Bachelor's degree - Management Studies, Marketing
Rizvi College of Arts Science & Commerce
07/2011 - 04/2014
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