Immanuel Gibb
Walkley Heights, SA
Summary
Dynamic leader with proven expertise in staff training and development, and exceptional customer service, honed at Hungry Jack's and McDonald's. Excelled in fostering team cohesion, enhancing operational workflows, and elevating customer satisfaction. Skilled in conflict resolution and money handling, achieving significant improvements in service quality and team efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hungry Jack's
09.2022 - Current
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Member
McDonald's
09.2018 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
Bachelors - Banking And Finance
University of Adelaide
Adelaide, SA09-2027
Bachelor - Economics
University of Adelaide
Adelaide, SA09-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Team motivation
- Staff supervision
- Task delegation
- Workload management
- Conflict resolution
- Employee scheduling
Certification
- First Aid Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Workplace Psychological and Wellbeing Certification
Barista Trained - Hungry Jacks
Fully barista trained on all basic coffee's and latte art.
Timeline
Assistant Manager
Hungry Jack's
09.2022 - Current
Crew Member
McDonald's
09.2018 - 05.2021
- First Aid Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Workplace Psychological and Wellbeing Certification
Bachelors - Banking And Finance
University of Adelaide
Bachelor - Economics
University of Adelaide
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