Imogen Hansen
Elizabeth
Summary
Dynamic Shift Manager at McDonald's Restaurant with proven leadership in training and motivating teams. Enhanced customer satisfaction through effective communication and problem resolution. Skilled in store maintenance and cash handling, ensuring accuracy and compliance with health and safety standards. Committed to fostering a collaborative environment that drives success.
Overview
2
2
years of professional experience
Work History
Shift Manager/Key Holder
McDonald's Restaurant
09.2023 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw and experienced cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Education
Craigmore Highschool
Craigmore, SASkills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Health and safety
- Customer service
- Technical skills
- Store organization
- Drawer balancing
- Teamwork and collaboration
Timeline
Shift Manager/Key Holder
McDonald's Restaurant
09.2023 - Current
Craigmore Highschool
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