Summary
Overview
Work History
Education
Skills
objective
Timeline
Generic

Imogen Raphael

Adelaide

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Target
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Endeavour College
Mawson Lakes
09-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Team member

objective

As a passionate professional with a strong background in customer service, I am eager to contribute to Priceline’s mission of making customers feel great, each and everyday. I aim to bring my expertise in customer communication, decision making, and being a team player to help drive innovation and improve the customer experience, ensuring that Priceline remains the largest health and beauty program in Australia.

Timeline

Customer Service Representative

Target
06.2022 - Current

High School Diploma -

Endeavour College

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Imogen Raphael