Imran Ahmed Syed
Riyadh
Summary
IT Operations Optimization expertize for planning, implementing, controlling, measuring & reporting strategic initiatives that deliver on enhancing Operational Efficiency, Cost Optimization, Business Resilience , Operational Excellence and Business Agility.
Over 19 years of experience and expertise in Quality Assurance and IT Service Management in Telecom Industry working with diversified Global ICT player across different geographies like GCC, South East Asia, Europe and North America.
Overview
19
19
years of professional experience
2
2
Certification
Work History
IT Operations - QA Manager
Saudi Telecom Company
01.2011 - Current
- Championed data-driven decision-making within the QA team, leveraging analytics tools to monitor progress and identify areas for improvement.
- Utilized automation tools to increase efficiency in repetitive tasks, allowing more time for exploratory testing and issue resolution efforts.
- Ensured compliance with industry best practices by staying abreast of emerging trends in quality assurance management.
- Oversaw vendor relationships to ensure adherence to quality standards during outsourced projects or collaborations.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Applied coaching techniques and tools to support managers and team members in improving performance.
IT Billing Analyst
Du Telecom
01.2010 - 01.2011
- Formulate Control Group Criteria (CGC) to unravel potential issues which could lead to revenue leakages, over & excess charging (to customer), data inconsistency & order failure
Business Analyst and Solution Engineer
Tata Teleservice Ltd
01.2008 - 01.2010
- Analyze Business Requirements and develop a viable solution approach for implementing it in Business Support Systems (BSS)
Functional Test Analyst
Rogers Communication Inc
01.2006 - 01.2008
- Develop Test Strategy, Execution Plan, Test Data for covering E2E functional testing for Major Release in order to verify and validate that solution meets business needs , requirements and objectives
IT Application Support Engineer
British Telecom
01.2005 - 01.2006
- Provide Infrastructure and Application Support to Remote Management System used for configuring and monitoring BT Home Hubs
EDI Developer
Cummins Inc
01.2004 - 01.2005
- Develop EDI (B2B) form for exchanging business documents electronically between Customer and Suppliers using IBM Gentran Solution
Education
BACHELORES DEGREE -
Osmania University: Department of Computer Science and Engineering
07.2004
Skills
- Telecom Domain Consultant
- Quality Assurance and Quality Management
- IT Service Operations Management
- Risk Analysis & Management
- Business Analysts
- Continuous Improvement
- Project Management
- Process improvement strategies
- Agile methodologies proficiency
- Internal Audits
- Communication and Presentation
- Negotiation
Location
STC HQ,Riyadh, KSA
Phone
+966 566 211811
Certification
- Certified Professional Business Analyst (PBA) from PMI
- Certified Six Sigma Yellow Belt (CSSYB) from ASQ
Accomplishments
- Received appreciation from STC CEO for efforts and contribution in successful completion of BSS Transformation Program
- Appreciation from STC IT VP for Digital Transformation - O2C Milestone, App Ops GM for enabling 100+ RPA in IT Ops, Success of Ramadan & Hajj1445
Timeline
IT Operations - QA Manager
Saudi Telecom Company
01.2011 - Current
IT Billing Analyst
Du Telecom
01.2010 - 01.2011
Business Analyst and Solution Engineer
Tata Teleservice Ltd
01.2008 - 01.2010
Functional Test Analyst
Rogers Communication Inc
01.2006 - 01.2008
IT Application Support Engineer
British Telecom
01.2005 - 01.2006
EDI Developer
Cummins Inc
01.2004 - 01.2005
BACHELORES DEGREE -
Osmania University: Department of Computer Science and Engineering
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