IMRAN ALI
Summary
IT professional with solid experience in monitoring and maintaining computer systems and networks. Adept at troubleshooting hardware and software issues, ensuring system performance, and performing data backups. Skilled in operating various computer consoles, managing job queues, and executing batch processes.
Overview
10
10
years of professional experience
Work History
Computer Operator
Aramex Service Center Saudi Arabia Private Ltd
Makkah, Saudi Arabia
07.2022 - Current
- Provided technical support to staff, resolving issues to ensure uninterrupted workflow.
- Clarified customer issues and resolved system failures according to established standards.
- Maintained computer systems through regular preventative maintenance to ensure reliability.
- Diagnosed software and hardware issues, monitoring system performance to uphold operational efficiency.
- Enhanced device performance by applying updates and patches to software and applications.
- Set up and installed computer hardware, software and user accounts for staff.
- Completed frequent checks on user logins, file permissions and other data.
- Tracked and documented incidents in system logs, providing detailed reports for further investigation.
- Generated reports for infrastructure monitoring, upgrade and management activities.
- Reviewed daily customer orders and input data into the system.
Associate
Amazon
Bhiwandi, India
06.2020 - 07.2022
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Led warehouse team in daily operations, ensuring timely dispatch of orders.
- Provided clerical support to associated departments, enhancing workflow efficiency.
Computer Hardware and Networking Technician
Computacenter
Anandnagar, India
12.2021 - 05.2022
- Installed and configured computer systems and applications, ensuring seamless technology integration for clients.
- Installed new hardware to ensure compatibility with operating systems and enhance system performance.
- Troubleshot connectivity issues, restoring internet and network access swiftly to minimise downtime for users.
- Installed spyware and cybersecurity software to safeguard systems against potential breaches and malware.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Teacher
Rama Technical Degree College
Anandnagar, India
09.2017 - 05.2020
Banking Assistant
State Bank of India
Anandnagar, India
03.2016 - 08.2017
- Prepared bank application forms and managed documentation for new account openings, ensuring accuracy and confidentiality.
- Assisted customers with opening, closing, and updating bank accounts, ensuring a smooth and efficient process.
- Safeguarded customer information by adhering to data protection laws and bank privacy policies.
Education
B .A - Bachelor of Arts
Siddharth University
Siddharthnagar01-2018
INTERMEDIATE - Commerce
UP BOARD
Anand Nagar01-2014
HIGH SCHOOL - Maths
UP BOARD
Anand Nagar01-2012
Diploma of Higher Education - Computer Operator And Programming Assistant
ITI
Gorakhpur01-2015
Skills
- Advanced Microsoft Office
- Microsoft 365 proficiency
- Excel and PowerPoint expertise
- Graphic design skills
- Invoicing and classification
- Purchase and sales management
- Order processing efficiency
- Network configuration knowledge
- IP addressing and TCP/IP understanding
- Routing, switching, and topologies
- Network troubleshooting skills
- LAN configuration expertise
- Remote desktop management
- Data sharing capabilities
- Modem setup and configuration
- Server configuration skills
- DHCP, DNS, and mail server knowledge
- Hardware repair and maintenance
- PC assembly and disassembly
- Printer installation proficiency
- Software installation expertise
- Windows OS installation (7/8/10)
- Linux operating system knowledge
- Windows Server roles (2008/2012 R2)
- Technical support skills
- Hardware installation
- Software troubleshooting
- Knowledge of operating systems
- Operating systems
- Microsoft Excel formulas
- Adobe Photoshop editing
- System monitoring
- Hardware and software installation
- Hardware and software updates
- User account setup
- Computer skills
- Customer Service
- Hardware installations
Languages
Urdu, Hindi
First Language
English
Intermediate
B1
Arabic
Intermediate
B1
Timeline
Computer Operator
Aramex Service Center Saudi Arabia Private Ltd
07.2022 - Current
Computer Hardware and Networking Technician
Computacenter
12.2021 - 05.2022
Associate
Amazon
06.2020 - 07.2022
Teacher
Rama Technical Degree College
09.2017 - 05.2020
Banking Assistant
State Bank of India
03.2016 - 08.2017
B .A - Bachelor of Arts
Siddharth University
INTERMEDIATE - Commerce
UP BOARD
HIGH SCHOOL - Maths
UP BOARD
Diploma of Higher Education - Computer Operator And Programming Assistant
ITI