IMRAN HUSSAIN
Riyadh,Riyadh
Summary
Enthusiastic and reliable professional takes pride in providing excellent guest service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Zafran, Indian Kitchen
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Guest Service Associate
Lemon Tree Hotels
06.2022 - 11.2022
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food & Beverage Service Associate
Ramada Hotel
09.2021 - 05.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
Bachelor of Science - Hotel Management
Bengal Nalanda Group
Kolkata, West Bengal08.2021
Skills
- Exceptional customer service
- Professional Appearance
- Menu Memorization
- High-volume dining
Timeline
Server
Zafran, Indian Kitchen
12.2022 - Current
Guest Service Associate
Lemon Tree Hotels
06.2022 - 11.2022
Food & Beverage Service Associate
Ramada Hotel
09.2021 - 05.2022
Bachelor of Science - Hotel Management
Bengal Nalanda Group
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