Imran Khan

Zendesk Agent:

• Resolving 250-300 Zendesk tickets daily.
• Clarifying Customer issues and determining root cause of problems to resolve complaints.
• Making Outbound calls to Customers to learn about and address their needs, complaints, or other issues with Jeeny application or services.
• Utilizing software, databases, scripts, and tools appropriately.

CSR / Receptionist:

• Greeting customers in a friendly and helpful manner.
• Providing customers with up-to-date information about the company and promotional offerings.
• Responding to customer complaints in a professional and effective way.
• Providing high quality customer service to customers.
• Presenting feedback to management on customer service trends and improvement areas.
• Registering new users and updating existing users accounts.
• Keeping front check out area clean and organized for efficient service.
• Entertaining over 50 customers daily with resolving and responding to their complaints and inquiries to increase customer satisfaction ratings.
• Assisting customers with English & Urdu language inquiries in a timely and professional manner.
• Educating customers about Jeeny application - payment processing and support policies and procedures.
• Processing payments and returns with accuracy and efficiency.

• Providing direct care and assistance to individuals, ensuring their safety, comfort, and well-being.
• Assisting with daily activities such as bathing, dressing, grooming, and meal preparation.
• Maintaining a clean and organized environment.
• Providing companionship and emotional support.
• Accompanying individuals to appointments or outings.
• Following care plans and documenting observations.
• Operated hoists to move clients in and out of bed.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.

• Packing all required food such as cashews, hazelnuts etc.
• Mark and label containers or products using label machines.
• Seal containers or materials.
• Load materials & products into package processing equipment.
• Assemble, line and pad cartons, crates and containers.
• Transport packages to the warehouse.