IMTIAZ AHMAD
JEDDAH
Summary
Experienced Operations Supervisor with a tenure at the esteemed RABEZZA 'AGADER' Coffee and Caffe group, demonstrating proficiency in managing multi-branch operations. Formerly served as a Restaurant Manager for top-ranking, multi-million dollar establishments including McDonald's in Pakistan and Saudi Arabia. Committed and diligent, with a strong emphasis on optimizing daily operations, staff training, and development. Passionate about enhancing dining experiences, fostering positive guest relations, and driving profitability.
Overview
11
11
years of professional experience
7
7
Certificate
Work History
Operations Supervisor
RABEZZA AGADEER
06.2023 - Current
- Enhancing customer satisfaction and managing the QSC (Quality, Service, Cleanliness) standards
- Overseeing sales, profit results, and budget control, including monthly P&L reconciliation
- Administering inventory control, customer complaint resolution via LoyaPro, and business expansion
- Conducting routine branch visits to identify and resolve issues, and adherence to labor laws, personnel policies
- Leading performance appraisals, training, wage reviews, and staff motivation, recruitment and retention.
Restaurant Manager
McDonald's RICC
04.2022 - 06.2023
- Overseeing customer satisfaction, Quality Service & Cleanliness (QSC), sales, and profit results
- Managing P&L, budget control, and monthly reconciliation
- Ensuring adherence to labor laws, SRIW, WVP, personnel policies, and McDonald's values
- Leading recruitment, retention, training, performance appraisal, and motivation initiatives
- Facilitating new product implementation, food safety, sanitation, and adherence to regulations and company policies
- Deliver exceptional Quality, Service & Cleanliness, outperforming food court competitors, while effectively managing sales and costs to optimize business results
- Steer key performance indicators of People, Sales & Profit, maintain positive relations with mall management, and promote customer retention and satisfaction.
Assistant Restaurant Manager/Shift Manager
McDonald's, Pakistan
05.2014 - 04.2022
- Business Optimization: Lead in building sales and controlling costs to deliver optimal business results through effective store systems
- Assist the restaurant manager in executing business plans to meet sales goals and manage budget line items, including food, labor, paper, and other controllable expenses
- Quality Assurance: Deliver outstanding Quality, Service & Cleanliness among food court competitors
- Regularly lead restaurant maintenance plans to keep the restaurant well-maintained as per standards within the restaurant maintenance and repairing budget
- Performance Management: Achieve and maintain the branch key performance indicators of People, Sales & Profit
- Initiate specific actions to improve customer satisfaction by gathering customer feedback and identifying patterns and trends
- Talent Development and Management: Strive to keep customers happy and make them want to come back to the restaurant
- Execute the restaurant's recruitment and retention plan, assist in the training of managers, Trainees Managers and Second Assistant Managers
- Make and execute a monthly model training performance for all crew and managers.
Education
Master Business Administration - FINANCE
Government College University Faisalabad
Punjab, Pakistan05.2014
Bachelor of Studies - Business in Commerce
Gujranwala College of Commerce
Punjab University Lahore, Punjab08.2010
Skills
- Customer Satisfaction
- Cost Control
- Operations Management
- Employee Values
- Effictive Communication
- People Management Practices
- Risk Management
- Inventory Management
Accomplishments
- Employee of the Year Serval Time 2017
- Archivd Award in Training Classes 2015
- EOTF Certification Successfully Pass in Mcdonalds 2019
- Win Best Restaurant of the Year Award Riyad Saudi Arabia 2023
- Best Training and Development Restaurant Pakistan 2018
- Sport Runner Up Mcdonalds Pak 2017
- Consistently 2 Years Achievement Mystery Shoper +95% Results 2018 - 2020
- Consistently 4 Years Achievement Internal and External Auidts +90% Results 2019 - 2023
- Top 3 During Master of Business Administration
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Certification
- Shift Management Excellence
- Shift Leadership Transaaction
- Advance Shift Management
- Develop Leader in Me
- Advance Shift Leadership
- Effective Management Practices
- Restaurant Leadership Practices
Timeline
Operations Supervisor
RABEZZA AGADEER
06.2023 - Current
Restaurant Manager
McDonald's RICC
04.2022 - 06.2023
Assistant Restaurant Manager/Shift Manager
McDonald's, Pakistan
05.2014 - 04.2022
Master Business Administration - FINANCE
Government College University Faisalabad
Bachelor of Studies - Business in Commerce
Gujranwala College of Commerce
- Shift Management Excellence
- Shift Leadership Transaaction
- Advance Shift Management
- Develop Leader in Me
- Advance Shift Leadership
- Effective Management Practices
- Restaurant Leadership Practices
Personal Information
Date of Birth: 10/22/89
Positions
- Multi-Branch Supervisor/Operations Supervisor, 06/01/23, Present
- Store Manager, 01/01/22, 06/01/23
- Store Manager, 01/01/2020, 01/01/2022
- First Assistant Manager, 01/01/16, 01/01/2020
- 2nd Assistant Manager, 01/01/2015, 01/01/2016
- Trainee Manager 12/05/2014, 01/01/2015
Personal Information
Date of Birth: 10/22/89
Religion : Islam, Status: Married, Nationality: Pakistan,
Iqama: 2519265801 (Transferable)
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