Overview
Work History
Timeline
Generic

Imtiyaz Alam

Doha,Qatar

Overview

11
11
years of professional experience

Work History

Senior Services Improvement Officer

Qatar Airways
Doha, Qatar
11.2020 - Current
  • Analysed incident reports, identifying trends and developing strategies to reduce future occurrences of Digital Products.
  • Collaborated with POs, PMs, HODs and all internal stakeholders to modify and improve performance of existing Digital Product for seamless travel experience on qr.com.
  • Conducted risk assessments to identify potential security threats and implemented preventative measures.
  • Analysed information and evaluated results to resolve pending cases.
  • Facilitated conflict resolution, mediating disputes to achieve peaceful outcomes without the need for legal intervention.

Senior Officer Ecommerce Policies

Qatar Airways
Doha, Qatar
01.2016 - 11.2020

Timeline

Senior Services Improvement Officer

Qatar Airways
11.2020 - Current

Senior Officer Ecommerce Policies

Qatar Airways
01.2016 - 11.2020
Imtiyaz Alam