Imtiyaz Saheb
KUWAIT,Kuwait
Summary
To join a reputed organization where I can contribute my knowledge, experience, and dedication toward its growth, while continuously learning and advancing my career.
Travel industry professional with over 20 years of experience in reservations, ticketing, and travel trade services.
Overview
22
22
years of professional experience
Work History
Travel & Tourism Specialist
KIPIC OIL Company
Salmiya
04.2018 - Current
- Responded to emails daily and coordinated with travel coordinators regarding employee travel updates.
- Managed travel reservations for VIP employees of KIPIC, including CEO, DCEO, and managers with special handling.
- Assisted in downgrading, upgrading, and re-routing company tickets.
Implant Staff
Al Shaya
04.2016 - 03.2018
- Handling all travel requirements for Al Shaya Company Employees.
- Travel reservations, ticketing
- Liaising with hotel department for reservations, Car rentals, Visa's, Travel Insurance
- Finalizing travel itinerary with fare quotes, providing three options for various routings.
- Strictly following and adhering to travel policies for Al Shaya employees
- Daily replying to emails and coordinating with Travel co-ordinators updating about employee travels
- Quick response to customer queries and email correspondence.
- Fare calculations, Re-issue, EMD, refunds with different airlines.
Implant Staff
Kuwait Oil Company
06.2013 - 03.2016
- Handling all travel requirements for Kuwait Oil Company Employees.
- Travel reservations, ticketing
- Liaising with hotel department for reservations, Car rentals, Visa's, Travel Insurance and packages.
- Requesting Limousine for applicable routes and airlines.
- Finalizing travel itinerary with fare quotes, providing three options for various routings.
- Strictly following and adhering to travel policies for KIPIC employees
- Providing direct option flights cost effective to the company
- Daily replying to emails and coordinating with Travel co-ordinators updating about employee travel
- Quick response to customer queries and email correspondence.
- Maintaining travel profiles for all KIPIC employees which includes passport, personal details, seating, FF number etc.
- Travel reservations for VIP employees of KIPIC such as CEO, DCEO, Mangers and proving with special handling.
- Handling Group bookings for KIPIC employees who are on training and conferences.
- Fare calculations, Re-issue, EMD, refunds with different airlines.
- Downgrade/Upgrading company tickets.
- Checking online fares and comparing to GDS fares which is cost effective to the company.
- Issuing excess baggage for different airlines.
- Always make sure to use corporate deal fares for ticket issuance where ever applicable.
Implant Senior Business Travel Consultant
Corporate Department (BTC) and Weather Ford Oil Company
09.2012 - 05.2013
- Handling all travel requirements for different corporate companies.
- Travel reservations, ticketing, answering client calls and email correspondence
- Liaising with hotel department for reservations, Car rentals, Visa's and Travel Insurance
- Providing different itinerary options which is cost effective to the corporate companies
- Handling group bookings to different locations, coordinating with airlines
- Issuing GP tickets (Government projects)
- Quick response to customer queries
- Wait listing the PNR's and contacting the Airlines for confirmation and follow up for same.
- Always make sure to use deal fares for ticket issuance where ever applicable.
Alshamel Travel & Tourism (Kuwait)
03.2006 - 08.2012
- Reservations and Ticketing for US Military, Government officials and Corporate Clients.
- Handling leisure clients as well as Military and Navy soldiers based in Arifjan and ALI AL- SALEM air-force Base in Kuwait.
- Handling government fares & ticketing for leisure passengers, military passenger on R&R Leave, US Military officials and management officers on emergency leave.
- Providing advice for business and leisure travel with the best fare and the routes available keeping in mind the security of our client's reroute.
- Managing smooth movement of US soldiers from Kuwait International Airport.
- Providing assistance to military as well as corporate passengers and response function in the event of missed flights for all customers of Alshamel Travels.
- Reservations and bookings to each and every destination especially in USA, Europe, Middle East and South West Pacific Regions.
- Ticketing on various airlines including American airlines, Delta airlines, United airlines, Northwest airlines, US airlines, Lufthansa, British airways, Qatar Airways, Kuwait Airways, KLM and many more.
- Handling KOTC (Kuwait Oil Tanker Company) for Offshore Marine business.
- Kabul American Embassy Account: Handling travel requirements for US Embassy staff's and diplomats.
- Finalizing travel itinerary with fare quote for various routings.
- Day today replying to emails, coordinating with travel assistant as point of contact.
- Providing different itinerary options, cost effective to embassy.
- Handling group bookings to different locations, coordinating with airlines, also providing after working hour support on rotational basis.
- Re-issue/issue VMPD/refunds with different airlines.
- Round the world fare ticket issuance/Pre-seating.
- Downgrade/Upgrading/Re-routing/Cost construct company tickets.
Reservation and Ticketing agent
Al Nukheta Travel and Tourism in Kuwait
09.2005 - 02.2006
- Reservations and Creating PNR's on Galileo system.
- Issuance of paper as well as Electronic tickets for all airlines.
- Preparing MCO's as well as X/O's for various airlines for the need of PTA requests.
- Reservations and handling Group Requests Specially for PTA requests for MNL and JKT passengers.
- Handling Kuwaiti passengers and giving them best itinerary and fares.
- Preparing Inward and weekly reports and Collections of primary data.
- Designing proper itinerary for passengers travelling within Gulf countries as well Europe and USA.
Lead Agent/Shift in Charge
ABD Tours'& Travels P. Ltd
Mangalore
03.2005 - 12.2005
- Reservations, creating PNR's and Ticket issuance of all IATA member airlines.
- Electronic Ticket issuance for all reputed international airlines.
- Billing and Inward of all ticketed PNR'S.
- Maintaining fortnight details of bookings for various airlines and then cross checking the details with IATA BSP Statements.
- Designing complete Tour Packages, Domestic as well as International.
- Preparing Daily, Weekly & Monthly Sales Report.
- Preparation of Questionnaire, Collection of Secondary Data and Analysis and Report Preparation.
- Mangalore-India
Ashish International Travels
Mangalore
09.2004 - 02.2005
- Reservations, creating PNR's and Ticket issuance of all IATA member airlines.
- Electronic Ticket issuance for all reputed international airlines.
- Billing and Inward of all ticketed PNR'S.
- Maintaining fortnight details of bookings for various airlines and then cross checking the details with IATA BSP Statements.
- Designing complete Tour Packages, Domestic as well as International.
- Preparing Daily, Weekly & Monthly Sales Report.
- Mangalore-India
Education
Bachelor of Commerce (B'COM) - Computer Science
Mangalore University
Mangalore, Karnataka, IndiaPre-University College (PUC) -
Mangalore University
Mangalore, Karnataka, IndiaSenior Secondary Certificate (SSLC) -
Karnataka Education Board
Karnataka, IndiaSkills
- Reservations
- Ticketing
- Travel Consultation
- Customer Handling Skills
- High Computer Skills
- Expertise in Sabre
- Expertise in Amadeus
- Intermediate in Galileo
- Learning and Grasping things quickly
- Focused
- Hardworking
Languages
English
Hindi
Kannada
Functional Arabic
Custom Section
MS-DOS, MS-Office, MS-Excel, MS-Powerpoint, Well versed in MS-Outlook, Financial Package: Tally
Personal Information
Passport Number: B6031863
Timeline
Travel & Tourism Specialist
KIPIC OIL Company
04.2018 - Current
Implant Staff
Al Shaya
04.2016 - 03.2018
Implant Staff
Kuwait Oil Company
06.2013 - 03.2016
Implant Senior Business Travel Consultant
Corporate Department (BTC) and Weather Ford Oil Company
09.2012 - 05.2013
Alshamel Travel & Tourism (Kuwait)
03.2006 - 08.2012
Reservation and Ticketing agent
Al Nukheta Travel and Tourism in Kuwait
09.2005 - 02.2006
Lead Agent/Shift in Charge
ABD Tours'& Travels P. Ltd
03.2005 - 12.2005
Ashish International Travels
09.2004 - 02.2005
Bachelor of Commerce (B'COM) - Computer Science
Mangalore University
Pre-University College (PUC) -
Mangalore University
Senior Secondary Certificate (SSLC) -
Karnataka Education Board