Intsar Ibrahim

• Served as the initial point of contact for patients ; providing warm greetings and helpful assistance upon arrival.
• Helping patient with payment difficulties or installments through Tappy ,Tamara or Emkan payment system
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Guiding patients experience from the front desk till the end of treatment .
• Assigning work responsibilities to operators evenly.
• Managed medical staff and coordinated all requests to enhance procedural quality for patient care.
• Managed daily operations to ensure smooth running of the branch.

• Utilised advanced technological tools for precise diagnosis and treatment planning.
• Worked on numerous cases under the supervision of reliable consultants
• Worked in promoting dental health and education through weekly dental virtual clinics.
• Gained new dental work techniques
• Developed patient rapport by offering empathetic and reassuring communication during dental procedures.
• Participated actively in team meetings discussing case studies and innovative treatment techniques.

• Assisted dentists with complex procedures, improving efficiency.
• Prepared patients for treatments or check-ups, ensuring their comfort.
• Organizing instruments and dental chair for optimal readiness for doctor
• Dealing with patient files and payment system.

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• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Progressed from regular employee to project supervisor within under one year.
• Operated checked out and assisted customer at high efficiency.
• Training new employees and supervising on them.

Cashier and financial operations

inventory and supervising

• Kept up-to-date with store promotions to provide accurate information to customers.
• Identified counterfeit notes whilst handling cash, ensuring financial security.