Inzimam Mahfooz Hussain
Dammam,04
Summary
Proven leader in enhancing team efficiency and productivity at SAUDI INITIAL GROUP, adept in staff supervision and conflict resolution. Excelled in boosting sales revenue and customer satisfaction at Rhapsody Merchandising Services LLC Dubai. Skilled in problem-solving and performance evaluation, achieving significant targets and fostering professional growth.
Overview
11
11
years of professional experience
Work History
Accommodation Supervisor, HK Supervisor, Doc Contr
SAUDI INITIAL GROUP
12.2021 - Current
- Led team operations to ensure smooth workflow and enhanced productivity.
- Improved team morale by recognizing and rewarding outstanding performance.
- Coordinated schedules for optimal staffing and effective task completion.
- Enhanced team efficiency with strategic allocation of resources.
- Facilitated team meetings to discuss progress and set future goals.
- Maintained database systems to track and analyze operational data.
- Prepared monthly time sheets and assisted Payroll for salary preparations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with safety regulations.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Sales Executive
Rhapsody Merchandising Services LLC Dubai
12.2017 - 07.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
Accommodation Supervisor
Advance Engineering and ACKD Consultant
11.2013 - 05.2017
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Analyzed market trends to develop targeted promotions that increased revenue streams during peak periods.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Managed budgets effectively, reducing operational costs without compromising on service standards.
- Established performance metrics for employees, promoting accountability and continuous improvement within the organization.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
Education
Associate of Science - Civil
Pak Arab Polytechnic Rawalpindi Pakistan
05-2012
High School Diploma -
Pilot High School Sudhnoti Pakistan
Pakistan03-2009
Skills
- Team leadership
- Staff supervision
- Conflict resolution
- Performance evaluation
- Time management
- Communication skills
- Problem solving
- Decision making
- Workplace safety
- Employee mentoring
- Quality assurance
Languages
Urdu
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2
Timeline
Accommodation Supervisor, HK Supervisor, Doc Contr
SAUDI INITIAL GROUP
12.2021 - Current
Sales Executive
Rhapsody Merchandising Services LLC Dubai
12.2017 - 07.2020
Accommodation Supervisor
Advance Engineering and ACKD Consultant
11.2013 - 05.2017
Associate of Science - Civil
Pak Arab Polytechnic Rawalpindi Pakistan
High School Diploma -
Pilot High School Sudhnoti Pakistan
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