Ionut Bucur
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in leadership and management, strategic development, and financial management. Have demonstrated exceptional decision-making abilities and project management skills, ensuring successful budgeting and execution of initiatives. Adept at coaching teams, providing inspirational motivation, and delivering superior customer service. Known for strong emotional intelligence and self-motivation, consistently driving organisational success.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
General Manager
Bagatelle Riyadh
Riyadh
02.2024 - 01.2025
- P&L Management: Oversaw financial performance, increasing profitability through strategic cost control, optimized staffing, and expense reduction.
- Devised and implemented marketing strategies, working with social media team to boost customer engagement
- Optimised daily operations by creating efficient workflows and maintaining standards
- Recruited and trained high-performing teams, ensuring productivity
- Maintained exceptional guest satisfaction by resolving customer complaints promptly and fostering a positive dining experience.
General Manager
MNKY HSE
Riyadh
04.2023 - 10.2024
- Revenue Growth: Increased revenue by implementing upselling strategies, introducing seasonal promotions, and enhancing the guest dining experience.
- Improved operational efficiency through budget optimization and close cost control for labor, food, and beverage.
- Aligned teams on achieving organizational goals and fostering cross-functional collaboration.
- Enhanced employee retention by providing ongoing training and recognition programs.
- Addressed and resolved operational challenges, leading to increased customer satisfaction scores and streamlined service delivery.
Managing Director
MNKY HSE
Manchester
07.2022 - 03.2023
- Directed pre-opening initiatives and established operational frameworks for restaurant and club operations
- Implemented cost-saving initiatives enhancing wage efficiency and reducing overheads
- Led comprehensive training to uphold brand standards and ensure exceptional service
- Enhanced customer satisfaction through identified and improved operational efficiencies
- Led budgeting initiatives to align expenditures with business objectives while maintaining profit margins.
Restaurant General Manager
MNKY HSE
Doha
08.2021 - 07.2022
- Ensured a smooth and successful launch of restaurant operations
- Developed and implemented training modules focused on service, brand standards, and customer satisfaction
- Overseeing of daily restaurant operations, ensuring adherence to established standards and procedures
- Demonstrated proficiency in maintaining operational costs within or below industry standards
Floor Supervisor / Senior Restaurant Manager
MNKY HSE
London
09.2016 - 07.2021
- Proficiently managed food and labor costs, implementing strategies to ensure financial efficiency
- Ensured strict adherence to Health & Safety regulations and maintained high standards of hygiene procedures
- Demonstrated in-depth knowledge of all menus, offering comprehensive guidance to both staff and customers
- Conducted recruitment, training, and development initiatives for restaurant staff, including performance assessments and provided constructive feedback to enhance sales and service outcomes
- Effectively resolved customer complaints, prioritizing customer satisfaction
- Conducted payroll and wage costing, ensuring accuracy and compliance
- Purchased stock and supplies, skillfully negotiating with trade suppliers to secure the best prices
- Contributed to menu development, including the creation of allergy matrices and food bibles
- Created a welcoming atmosphere, embodying the role of an inspirational host and leader
Waiter/Floor Supervisor
Casa di Stefano
London
07.2015 - 08.2016
- Providing exceptional table service with a commitment to upholding the highest standards
- Managing the calculation and equitable distribution of tips among restaurant staff
- Promptly addressing and resolving customer complaints in alignment with company guidelines
- Executing tableside food preparations
Headwaiter
IRobert
London
02.2015 - 07.2015
- Achieved and surpassed both guest satisfaction survey and sales targets
- Demonstrated excellence in providing guests with exceptional dining services
- Assumed leadership responsibilities, actively training new waitstaff in accordance with company guidelines
- Provided outstanding service through timely and friendly interactions, ensuring a positive experience for customers
Venue Manager
da Ottavio
Rome
05.2011 - 01.2015
- Managed daily operations of restaurant and event venue
- Developed and implemented successful sales strategies
- Trained and supervised staff to ensure exceptional customer service
- Maintained inventory and budget control measures
Education
Bachelor Degree - Accounting
A.Saligny High School
01.1999 - 01.2003
Business Management - B
Global Banking School
London, United Kingdom 01.2019 - 01.2021
Skills
- Leadership and Management Skills
- Strategic Development and Management
- Financial Management
- Leadership and Management
- Decision Making
- Project Management
- Budgeting
- Coaching
- Customer Service
- Inspirational motivation
- Emotional intelligence
- Self-motivation
Languages
Romanian
English
Italian
Spanish
French
Timeline
General Manager
Bagatelle Riyadh
02.2024 - 01.2025
General Manager
MNKY HSE
04.2023 - 10.2024
Managing Director
MNKY HSE
07.2022 - 03.2023
Restaurant General Manager
MNKY HSE
08.2021 - 07.2022
Business Management - B
Global Banking School
01.2019 - 01.2021
Floor Supervisor / Senior Restaurant Manager
MNKY HSE
09.2016 - 07.2021
Waiter/Floor Supervisor
Casa di Stefano
07.2015 - 08.2016
Headwaiter
IRobert
02.2015 - 07.2015
Venue Manager
da Ottavio
05.2011 - 01.2015
Bachelor Degree - Accounting
A.Saligny High School
01.1999 - 01.2003
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