Iqbal Basha. M
EVP - Operations
Riyadh,Saudi Arabia
Summary
Visionary individual with more than 16 years working for Travel & Tourism organizations. Highly communicative and experienced in Operations & OTA fulfillment. Strengths in development, strategic planning, efficiency and team building.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Executive Vice President of Operations
Tarteeb Travel and Tourism Co.
Riyadh, Saudi Arabia
07.2019 - Current
- Worked with CEO to create long-term tactical plan to grow business.
- Managed fiscal, business and operational strategies of divisions.
- Owned and nurtured well-being of operational organization.
- Liaised with CEO to expand existing asset classes and develop capabilities with new asset classes.
- Provided accurate, clear and consistent data that produced actionable results and improved operational performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Mitigated business risks by working closely with staff members and assessing performance.
Director of Operations
Seera Group (AlTayyar Travel Group)
Riyadh, Saudi Arabia
05.2006 - 04.2019
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Set team and individual KPIs and provided regular, actionable feedback.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored and coordinated workflows to optimize resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Senior Travel Consultant
Akbar Travel of India
Chennai, Tamilnadu - India
04.2004 - 03.2006
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Handled sensitive personal data with discretion.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Helped senior managers make effective decisions based on current and accurate reporting.
Education
High School Diploma -
HEAS
Chennai, Tamilnadu - India 04.2001 -
Diploma in IATA & UFTAA - Travel And Tourism
IATA Institute
Chennai, Tamilnadu - India 04.2001 -
Skills
Product development
undefinedAccomplishments
- One of the founding members of the development team for OTA - AlTayyaronline, Tajawal, and AlMosafer in the flight division.
- Collaborated with team in the development of Almosafer & Tajawal OTA projects.
- AlMosafer's air fulfillment department has been successfully implemented in the Kingdom of Saudi Arabia, the United Arab Emirates, and Egypt.
- Seera ERP transformation from in-house system to SAP was successfully led and accomplished.
- Resolved product issue through OTA prodect testing.
Additional Information
Nationality: Indian
Age: 39+
Timeline
Executive Vice President of Operations
Tarteeb Travel and Tourism Co.
07.2019 - Current
Director of Operations
Seera Group (AlTayyar Travel Group)
05.2006 - 04.2019
Senior Travel Consultant
Akbar Travel of India
04.2004 - 03.2006
High School Diploma -
HEAS
04.2001 -
Diploma in IATA & UFTAA - Travel And Tourism
IATA Institute
04.2001 -
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