Iqbal Nechithadathil
Jeddah,Saudi Arabia
Summary
Seasoned professional in technical support, with focus on team supervision and customer service. Can deliver high customer satisfaction and improve operational efficiency through strategic planning and staff training. With skills in problem-solving and technical troubleshooting, ready to drive performance improvements and maintain high service standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical support supervisor
Delta Marketing co
Jeddah
01.2023 - 11.2024
- Supervise technical support team
- Scheduling tasks to team leaders and technicians
- Make sure of smooth operation and job handling
- Making reports for jobs, delays, and following for completions
- Follow customers for outstanding payments with coordinators
- Communicating & meeting with customers for critical jobs
- Arranging & designing Service Contracts for customers
- Support Service team for day-to-day issues and give solutions
- Manage Service team Annual vacations, emergency leaves, and attendance reports
- Arranging reports for Service team performance
- Working with technical support manager to improve technical team
- Working with software developers for improvement of department applications
- Arranging reports for management about work and service center requirements
- Managing Spare parts Logistics between central warehouse and branch stores
- Arranging orders for minimum stock of spare parts for all company's spare parts stores
- Arranging orders for customer spare parts requirements with Commercial department
- Supervise Spare Parts inventories in Central warehouse and branch stores
- Following commercial department for pending spare parts orders with suppliers
Technical support supervisor
Delta Marketing Co.
Jeddah
01.2019 - 12.2022
- Manage Service coordinators in all branches
- Work with theService Manager for department improvement
- Report Service coordinator's performance to theservice manager
- Report Service department performances and challenges to Service Manager
- Follow store departments for spare parts orders
- Follow technical team for pending jobs and reasons
- Meeting with customers for Service contracts and agreements
- Maintained reports for customers under service contracts & followed for outstanding payments as per service agreements
- Assure efficiency of service coordinators
- Arrange Attendance reports & add absence reasons in the Attendance application
- Handle the coordinator's job when required
Maintenance and Installation Team Leader
Delta Marketing Co.
Jeddah
01.2014 - 12.2018
Maintenance Technician
Delta Marketing Co.
Jeddah
01.2011 - 12.2014
Senior Fitness Equipment Installer
Delta Marketing Co.
Jeddah
01.2006 - 12.2011
Fitness Equipment Installer
Delta Marketing Co.
Jeddah
01.2003 - 12.2006
Education
Higher Secondary Education Kerala India
IKTHSS
Bachelor's degree -
Calicut University
Computer Education MS Office, Word & Excel Interne -
Malabar Institute
Skills
- Using MS Navision
- Familiar with Salesforce and field applications
- Expert with Office applications MS Word, Excel, PowerPoint
- Expert with repairing Life Fitness Cybex, Core Fitness equipment, Sports Art InBody
- Good Relation & contact skills
- Team leadership
- Critical thinking
- Decision-making
- Problem-solving
- Planning and organizing
- Strong verbal communication skills
- Strong personal communication skills
- Project management
- Conflict resolution
- Tolerant and flexible
- Effective research skills
- Salesforce
- Technical leadership
Certification
- Life Fitness Certificate, 2008
- Life Fitness Certificate, 2010
- Inbody Certificate of Completion, Korea, 2015
- Inbody Certificate of Completion, In Body Europe B.V, 2022
- Core Health & Fitness Certificate, 2024
Languages
English
Arabic
Malayalam
Urdu
Hindi
Personal Information
- Date of birth: 06/06/78
- Nationality: Indian
- Marital status: Married
- Religion: Muslim
Timeline
Technical support supervisor
Delta Marketing co
01.2023 - 11.2024
Technical support supervisor
Delta Marketing Co.
01.2019 - 12.2022
Maintenance and Installation Team Leader
Delta Marketing Co.
01.2014 - 12.2018
Maintenance Technician
Delta Marketing Co.
01.2011 - 12.2014
Senior Fitness Equipment Installer
Delta Marketing Co.
01.2006 - 12.2011
Fitness Equipment Installer
Delta Marketing Co.
01.2003 - 12.2006
Higher Secondary Education Kerala India
IKTHSS
Bachelor's degree -
Calicut University
Computer Education MS Office, Word & Excel Interne -
Malabar Institute
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