IQBAL HUSSAIN MOHAMMED
IoT Sr. Specialist
Riyadh
Summary
Level-headed & experienced professional backed by 10+ years of experience in all facets of product development, corporate sales account management, customer services, and project management. Possesses expertise in product lifecycle management, marketing, sales performance evaluation & product benchmarking. Adept at user & market research, Cisco control center handling, competitive analysis, and product roadmap development. Performance-oriented professional having expertise in market & growth opportunities identification, product analytics, go-to-market strategy, system integration, cost reduction and business requirement gathering. Holds skills in executing product vision & business insight, identifying customer requirements, analyzing & mitigating risk, and providing quality solutions to complex problems while meeting scope, budget & time objectives.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IOT Product Manager | M2M Platform
Mobily
09.2021 - Current
- Expertly developing and managing IoT portfolio, including M2M (Machine2Machine), POS (Point of Sale), MSS (Security Surveillance), and FMS (Fleet Management system) while accomplishing multi-million revenue target for IoT solution
- Supporting in IoT-M2M product development and enhancement while managing and developing IoT connectivity control center platform for M2M use cases. Building partnerships with local & global vendors CTC, Machine Talk & Cisco Jasper
- Participating in all phases of system development life cycle, from requirements analysis through system implementation. Conducting training sessions for staff and customers, as well as executing strategic planning, market research, insights and competition analysis. Rendering active support in product development and lifecycle management for smooth working
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Sales Operations Analyst
Mobily
06.2015 - 09.2021
- Collected data from sales reports for analysis, as well as created sales evaluation reports based on collected data while developing methods and strategies for assessing large amounts of data. Compiled, analyzed, and reported sales data
- Studied past sales data to determine trends in productivity, as well as contributed to development of sales plans and objectives while monitoring and evaluating sales performance, and analyzing yearly revenue targets and other KPIs
- Partnered with other stakeholder teams across business units, i.e., BU operations and service delivery, OMT, finance, HR, admin & security, audit & compliance to develop necessary analysis and documentation in collaborative way. Effectively and efficiently communicated with production, managerial, and executive teams to participate in process improvements
- Evaluated, analyzed, and communicated business requirements on continuing basis, as well as maintained processes, including delivery of monthly status reports to all appropriate parties while ensuring timely completion of allocated tasks
Corporate Sales Account Manager
Mobily
01.2013 - 06.2015
- Fostered and maintained long-term profitable relationships with corporate customers. Identified new sales opportunities through cold calling, networking and social media. Participated on behalf of company in exhibitions or conferences
- Setup meetings with potential clients and listened to their wishes and concerns, as well as negotiated/closed deals and handled complaints or objections. Gathered feedback from customers or prospects and shared with internal teams
- Collaborated with team members to achieve better results. Executed account plans to achieve sales revenue targets. Identified new opportunities and developed leads in designated segment while developing corporate sales strategy
Customer Services Team Leader
Zain KSA
01.2010 - 12.2013
- Investigated and resolved customers’ inquiries and complaints in empathetic manner, as well as cross-trained and backed up other customer service agents. Evaluated random calls from team member, as well as maintained up-to-date knowledge of product/service changes.
- Trained staff on operating procedures and company’s services, as well as scheduled staff shifts to cover peaks and lulls in customer inquiries. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals while proactively providing accurate, specific and timely performance feedback for CSRs for smooth working
Education
BBA - Business Administration
Shah Abdul Latif University
Pakistan 01.2006 - 01.2009
Skills
- IoT Product Development & Enhancement
- IoT Portfolio Management
- Process Optimization & Automation
- Competitive market analysis
- Strategic Partnership
- Training & Mentoring
- Process Improvements
- Project Management
- Issues Resolutions
- Cisco Control Center
- 5G
- IoT
Professional Courses
- Product Management
- Cisco Jasper Training
- 5G & IoT
- Personal Effectiveness Series
- Exceeding Customer Expectations
Tools Technologies And Technical Skills
- Cisco Control Center
- 5G
- IoT
- M2M
- POS
- MSS
- FMS
Personal Information
Date of Birth: 01/01/84
Timeline
IOT Product Manager | M2M Platform
Mobily
09.2021 - Current
Sales Operations Analyst
Mobily
06.2015 - 09.2021
Corporate Sales Account Manager
Mobily
01.2013 - 06.2015
Customer Services Team Leader
Zain KSA
01.2010 - 12.2013
BBA - Business Administration
Shah Abdul Latif University
01.2006 - 01.2009
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