Playing Snooker, Passionate traveller, Listening to soft Music
Iram Yusuf
Business Development Manager
Al Khobar,Saudi Arabia
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
10
10
years of professional experience
25
25
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Development Manager
TBO.COM (Under sponsorship of Nawader Al Arab Company )
Al Khobar , Saudi Arabia
2019.03 - Current
- Maximized product awareness by planning and delivering visual merchandising training.
- Developed personal sales techniques to maximize revenue generation, achieving sales targets
- Improved after-sales service increasing customer retention
- Coached team to deliver top-quality customer service and uphold brand values.
- Adapted product range based on market trends.
- Trained, managed, and led the sales team in Maximizing profitability by capitalizing on revenue opportunities with well-coordinated sales programs.
- Increasing customer satisfaction by resolving Product or Service issues.
- Drove customer retention by analysing feedback and KPI data.
- Embedded product range knowledge across team to drive sales.
Sales Manager
TBO.COM (Under sponsorship of Nawader Al Arab Company )
Al Khobar , Saudi Arabia
2017.09 - 2019.03
Key Account Manager
TBO.COM (Under sponsorship of Nawader Al Arab Company )
Al Khobar , Saudi Arabia
2014.04 - 2017.09
Senior Leisure Consultant
ATS Travel, Dubai
Dubai , United Arab Emirates
2012.05 - 2014.03
- Coordinated and planned hotel, leisure, air, tour and cruise travel arrangements.
- Arranged insurance to safeguard clients in case of international emergencies.
- Increased travel sales through targeted recommendations and upselling techniques.
- Promptly responded to inquiries to promote professional-client relations.
- Helped clients resolve problems before, during, and after travel. Used proper industry terminology, codes, and procedures to give clients optimal service.
- Coordinated successful tours of areas such as Dubai, Europe, and Far East
- Analysed industry trends and attended conferences to build knowledge on World Travel Market.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
Education
Master of Tourism Administration - Tourism
Aligarh University
Aligarh, India 2000.08 - 2022.06
Bachelor of Arts - Psychology
Aligarh University
Aligarh, India 1997.08 - 2000.06
Skills
Customer Service Management
undefinedAccomplishments
- Awarded for Star Sales Performer of the year in 2017 & 2018 from current employer TBO Holidays.
- Certificate of Championship for Annual Common room Snooker Championship in Aligarh University, India
Additional Information
- Familiar with Room Master (PMS ), Amadeus (GDS ) & Sabre (GDS )
- Well acquainted with ZOHO (CRM SYSTEM) as worked on increasing leads, accelerating sales, and measuring sales performance
- Excellent customer relationship skill , Adaptable to change, Calm & patient approach and focused to exceed guest expectations.
Certification
Advance Certificate in Computer Application from National Institute of Information Technology, New Delhi
Interests
Timeline
Business Development Manager
TBO.COM (Under sponsorship of Nawader Al Arab Company )
2019.03 - Current
Sales Manager
TBO.COM (Under sponsorship of Nawader Al Arab Company )
2017.09 - 2019.03
Key Account Manager
TBO.COM (Under sponsorship of Nawader Al Arab Company )
2014.04 - 2017.09
Senior Leisure Consultant
ATS Travel, Dubai
2012.05 - 2014.03
Master of Tourism Administration - Tourism
Aligarh University
2000.08 - 2022.06
Advance Certificate in Computer Application from National Institute of Information Technology, New Delhi
2000-06
Bachelor of Arts - Psychology
Aligarh University
1997.08 - 2000.06
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