IRFAN AHMAD MULLA
Belgaum,India
Summary
Dedicated and experienced Restaurant Manager with a proven track record of successfully overseeing restaurant operations, ensuring exceptional customer experiences, and driving revenue growth. Adept at team leadership, staff training, and implementing efficient processes. Seeking to leverage my skills to contribute to the success of a dynamic restaurant team.
As an experienced Restaurant Manager, I have worked in various food and beverage establishments for over 8 years. I have a proven track record of leading teams to deliver excellent customer service, maintaining high standards of food quality, and ensuring efficient operations. My strong communication skills, attention to detail, and ability to multitask make me an asset to any restaurant.
Overview
15
15
years of professional experience
Work history
Restaurant manager
7 Ribs Smoke Restaurant
Jeddah, Mecca Region
01.2024 - Current
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Implemented new menus, improved dining experience.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
Restaurant manager
7 Ribs Restaurant Saudi Arabia
Jeddah, Mecca Region
01.2024 - Current
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Managed daily operations for smooth restaurant functioning.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Increased table turnover rate with efficient floor management.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Streamlined staff rotas to optimise efficiency.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
Restaurant Manager
Toby Estate (Coffee Roasters QSR)
01.2021 - 01.2024
- Collaborate with the restaurant manager to oversee daily operations, including staff scheduling, inventory management, and quality control.
- Train and mentor front-of-house and back-of-house staff in service standards, menu knowledge, and effective communication.
- Ensure compliance with health and safety regulations, maintaining a clean and hygienic environment for both staff and customers.
- Assist in developing and implementing marketing strategies to increase customer engagement and drive revenue growth.
- Ensured compliance to health and safety regulations for safe dining environment.
Store Manager
Starbucks
01.2017 - 01.2020
- Oversee daily cafe operations, including opening and closing procedures, staff scheduling, and customer service.
- Train and mentor new cafe staff, ensuring consistent service quality and adherence to company policies.
- Monitor inventory levels, place orders, and manage stock to prevent shortages and minimize waste.
- Collaborate with the kitchen team to ensure timely and accurate food and beverage preparation.
- Handle customer inquiries, complaints, and feedback, resolving issues promptly to ensure customer satisfaction.
- Implement marketing strategies to promote cafe offerings and increase foot traffic.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Restaurant Manager
Domino's
04.2014 - 06.2016
Floor supervisor
EEFA Hotel
GOA
01.2011 - 01.2013
- Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.
- Keeping menus clean and presenting them to customers.
- Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.
- Clearing tables and preparing them for the next customers.
- Assisting in cleaning and opening or closing tasks.
- Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.
- Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.
- Transporting used linen to or from the laundry or housekeeping section.
- Assisting with unloading and storing stock.
- Ensured cleanliness, resulting in an improved health and safety record.
- Conducted training for better customer service results.
- Maintained inventory levels, reducing instances of out-of-stock items significantly.
- Led team meetings for clearer communication and task delegation.
- Executed promotional strategies at store level, improving product visibility.
Education
HSC -
IVEM School
1st & 2nd year - science
Islamiyah college
Skills
- Culinary explorations
- Photography
- Gardening
- Leadership literature
- Managerial prowess
Languages
English
Hindi
Arabic
Personal Information
- Date of birth: 04/06/91
- Gender: MALE
- Nationality: INDIAN
Custom
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibilities for the correctness of the above mentioned.
Timeline
Restaurant manager
7 Ribs Smoke Restaurant
01.2024 - Current
Restaurant manager
7 Ribs Restaurant Saudi Arabia
01.2024 - Current
Restaurant Manager
Toby Estate (Coffee Roasters QSR)
01.2021 - 01.2024
Store Manager
Starbucks
01.2017 - 01.2020
Restaurant Manager
Domino's
04.2014 - 06.2016
Floor supervisor
EEFA Hotel
01.2011 - 01.2013
1st & 2nd year - science
Islamiyah college
HSC -
IVEM School
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