Summary
Overview
Work History
Education
Skills
Certification
Languages
FOOTBALL
Timeline
Generic
IRFAN HOSSAIN

IRFAN HOSSAIN

KOLKATA

Summary


Professional hospitality expert with proven track record in delivering top-notch dining experiences. Known for strong team collaboration and ability to adapt to changing demands. Possesses exceptional skills in guest relations and service management, ensuring consistent and high-quality performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Captain Waiter

CATRION CATERING HOLDING COMPANY (KINGDOM OF SAUDI ARABIA)
08.2022 - Current

Organized Special Events function ,ensuring memorable dining experience .


Ensured timely food services impressing guests with Efficiency.


Maintained high hygeine standards to ensure a clean an safe dining

experience


Collaborated with kitchen staff to coordinate timely food delivery.

Cashier Team Lead

LA OTRA HOSPITALITY ( QATAR)
09.2021 - 05.2022

Supervised daily cash handling and ensured accurate transaction processing for team members.


Trained new cashiers on customer service standards and operational procedures.


Monitored register performance, resolving discrepancies to maintain accuracy.


Implemented streamlined checkout processes, enhancing customer experience and reducing wait times.

Restaurant Waiter

RESTORANT D" TANDOORI HOUSE ( MALAYSIA)
02.2020 - 12.2020

Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.


Managed table assignments efficiently, maximizing seating capacity during peak hours.


Handled cash transactions accurately, maintaining balanced registers at shift end.


Trained new waitstaff on menu knowledge and service protocols for consistency.

Head Waiter

DANA BEACH RESORT (KINGDOM OF SAUDI ARABIA)
06.2017 - 06.2019

Supervised dining room activities to ensure exemplary customer service and operational efficiency.


Trained and mentored junior waitstaff, enhancing team performance and guest satisfaction.


Collaborated with kitchen staff to streamline order flow and reduce wait times for patrons.


Implemented improved table management strategies, optimizing seating arrangements during peak hours.


Conducted inventory checks of supplies, ensuring adequate stock levels for uninterrupted service delivery.

Restaurant Waiter

AL KHASAB INTERNTIONAL GROUP (KUWAIT)
10.2014 - 10.2016

Collaborated with kitchen staff to ensure timely food delivery and order accuracy.


Handled cash transactions accurately, maintaining balanced registers at shift end.


Trained new waitstaff on menu knowledge and service protocols for consistency.


Assisted in inventory management, contributing to optimal stock levels of supplies.


Resolved customer complaints promptly, enhancing overall dining experience and retention.

Food and Beverage Attendant

ITC SONAR KOLKATA ( INDIA)
01.2012 - 10.2014

Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.


Managed food and beverage preparation, adhering to safety and hygiene standards consistently.


Collaborated with kitchen staff to optimize meal presentation and ensure timely delivery of orders.


Assisted in training new team members on operational procedures and customer service best practices.


Led shift operations, coordinating tasks among team members to enhance workflow efficiency.


Developed strategies for upselling menu items, increasing overall sales revenue significantly.

FOOD AND BEVERAGE BANQUET SERVER

ITC SONAR ( INDIA)
08.2008 - 12.2011

Managed banquet setups, ensuring timely and efficient service delivery for events.


Assisted with menu planning and execution to meet diverse client needs.


Trained new staff on service procedures and company standards to enhance team performance.


Coordinated with kitchen and event management to streamline food service operations.


Maintained cleanliness and organization in dining areas, promoting a welcoming environment.


Oversaw inventory of banquet supplies, optimizing resource usage for cost efficiency


Implemented feedback mechanisms to improve guest satisfaction during events.

Education

High School Diploma -

GRACE LING LIANG ENGLISH SCHOOL
KOLKATA (INDIA)
03-2001

Skills

  • Order taking
  • Team management
  • Reservation handling
  • Table setting
  • Allergy awareness
  • Foreign language proficiency
  • Food and beverage expertise
  • Basic accounting

Certification

CERTIFICATE CERTIFICATE OF TRAINING OF VISION ON MY GUEST MY CUSTOMER - JULY 2017


CERTIFICATE OF APPRECIATION - AUGUST 2017


CERTIFICATE OF APPRECIATION -SEPTEMBER 2017


CERTIFICATE OF APPRECIATION - NOVEMBER 2017


CERTIFICATE OF NOMINATION EMPLOYEE OF THE MONTH FEBRUARY -2018

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Arabic
Limited Working

FOOTBALL

I LOVED TO PLAYED AS GOAL KEEPER 

Timeline

Captain Waiter

CATRION CATERING HOLDING COMPANY (KINGDOM OF SAUDI ARABIA)
08.2022 - Current

Cashier Team Lead

LA OTRA HOSPITALITY ( QATAR)
09.2021 - 05.2022

Restaurant Waiter

RESTORANT D" TANDOORI HOUSE ( MALAYSIA)
02.2020 - 12.2020

Head Waiter

DANA BEACH RESORT (KINGDOM OF SAUDI ARABIA)
06.2017 - 06.2019

Restaurant Waiter

AL KHASAB INTERNTIONAL GROUP (KUWAIT)
10.2014 - 10.2016

Food and Beverage Attendant

ITC SONAR KOLKATA ( INDIA)
01.2012 - 10.2014

FOOD AND BEVERAGE BANQUET SERVER

ITC SONAR ( INDIA)
08.2008 - 12.2011

High School Diploma -

GRACE LING LIANG ENGLISH SCHOOL
IRFAN HOSSAIN