IRFAN HOSSAIN
Al Hamdaniya,Saudi Arabia
Summary
Professional hospitality expert with proven track record in delivering top-notch dining experiences. Known for strong team collaboration and ability to adapt to changing demands. Possesses exceptional skills in guest relations and service management, ensuring consistent and high-quality performance.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Captain Waiter
Catrion Catering Holding Company
Jeddah, Saudi Arabia
2022.08 - Current
Cashier cum Waiter
La Otra Hospitality
Al Khor City , State of Qatar
2021.09 - 2022.05
- Trained new cashiers on customer service standards and operational procedures.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Restaurant Waiter ( Online Order Taker )
Restorant D'Tandoori House
Melaka, Malaysia
2020.02 - 2020.12
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained new waitstaff on menu knowledge and service protocols, enhancing service consistency and guest experience.
- Managed table assignments, optimising seating capacity during peak hours for increased turnover.
- Handled cash transactions, ensuring balanced registers at shift end for financial accuracy.
Waiter
Dana Beach Resort
Khobar, Saudi Arabia
2017.06 - 2019.06
- Supervised dining room activities, achieving exemplary customer service and operational efficiency.
- Trained and mentored junior waitstaff, leading to increased guest satisfaction.
- Implemented table management strategies, optimising seating arrangements for peak hours.
- Collaborated with kitchen staff to streamline order flow and reduce wait times for patrons.
- Conducted inventory checks of supplies, ensuring adequate stock levels for uninterrupted service deliver.
Waiter
Al KHASAB INTERNATIONAL GROUP ( KUNEFIS)
Salmiya ( Kuwait City ), Sultanate of Kuwait
2014.10 - 2016.10
- Trained new waitstaff on menu knowledge and service protocols, ensuring consistent customer service.
- Trained new staff on service procedures and company standards, improving overall team performance.
- Resolved customer complaints promptly, enhancing overall dining experience and retention.
- Managed banquet setups, ensuring timely and efficient service delivery for events.
- Assisted with menu planning and execution to meet diverse client needs.
- Assisted in inventory management to maintain optimal stock levels and reduce shortages.
Food and Beverage Attendant
ITC Sonar
Kolkata, India
2012.01 - 2014.09
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Trained new team members on operational procedures and customer service best practices to enhance service quality.
- Managed food and beverage preparation, ensuring compliance with safety and hygiene standards.
- Collaborated with kitchen staff to optimize meal presentation and ensure timely delivery of orders.
- Led shift operations, coordinating tasks among team members to enhance workflow efficiency.
- Created upselling strategies for menu items that contributed to increased sales revenue.
Food and Beverage Banquet Server
ITC Sonar
Kolkata, India
2008.08 - 2011.12
- Coordinated with kitchen and event management to enhance food service efficiency.
- Implemented guest feedback mechanisms to elevate satisfaction during events.
- Maintained cleanliness and organisation in dining areas to create a welcoming atmosphere.
Education
Matriculation ( 10th Passed ) - Commerce
Grace Ling Liang English School
Kolkata, India 1987.03 - 2001.04
Basic Computer - Computer
Lakhotia Computer Centre
Kolkata ( West Bengal) 2002.01 - 2002.06
Desk Top Publishing - Computer
Lakhotia Computer Centre
Kolkata (West Bengal) 2002.11 - 2003.04
Skills
- Order taking
- Team management
- Reservation handling
- Table setting
- Allergy awareness
- Foreign language proficiency
- Food and beverage expertise
- Basic accounting
Certification
- Training of Vision on My Guest My Customer - July 2017
- Certificate of Appreciation - August 2017
- Certificate of Appreciation - September 2017
- Certificate of Appreciation - November 2017
- Certificate of Nomination Employee of the Month February - 2018
- Effective Communication - 2025
- Certificate of Appreciation COP16 Riyadh -2024
Languages
English - Full Professional
Fluent
Hindi - Professional Working
Advanced
Arabic - Limited Working
Elementary
Bengali
Upper intermediate
Timeline
Captain Waiter
Catrion Catering Holding Company
2022.08 - Current
Cashier cum Waiter
La Otra Hospitality
2021.09 - 2022.05
Restaurant Waiter ( Online Order Taker )
Restorant D'Tandoori House
2020.02 - 2020.12
Waiter
Dana Beach Resort
2017.06 - 2019.06
Waiter
Al KHASAB INTERNATIONAL GROUP ( KUNEFIS)
2014.10 - 2016.10
Food and Beverage Attendant
ITC Sonar
2012.01 - 2014.09
Food and Beverage Banquet Server
ITC Sonar
2008.08 - 2011.12
Desk Top Publishing - Computer
Lakhotia Computer Centre
2002.11 - 2003.04
Basic Computer - Computer
Lakhotia Computer Centre
2002.01 - 2002.06
Matriculation ( 10th Passed ) - Commerce
Grace Ling Liang English School
1987.03 - 2001.04