Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Irfan ummer

Irfan ummer

Riyadh,Saudi Arabia

Summary

Dynamic professional with a strong foundation in communication skills, problem-solving, leadership, troubleshooting, and multitasking. Adept at managing multiple tasks efficiently while maintaining high standards of quality and performance. Proven ability to lead teams effectively and resolve complex issues promptly. Committed to continuous improvement and achieving excellence in all endeavours.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Service coordinator

Gulf scientific Coorperation
Riyadh, saudi arabia
01.2023 - Current
  • Managing and scheduling service appointments, dispatching technicians, and ensuring timely completion of tasks.
  • Acting as a primary point of contact for clients, addressing inquiries, and providing updates on service status.
  • Maintaining accurate records of service requests, work orders, and customer interactions.
  • Assisting in resolving service-related issues and conflicts, ensuring client satisfaction.
  • Identifying opportunities for streamlining service operations and implementing improvements.
  • Working with technicians, other departments, and external vendors to ensure smooth service delivery.
  • Preparing reports, maintaining documentation, and assisting with other administrative tasks.


Store manager

landmark group
Kannur, India
01.2021 - 01.2023
  • Negotiated contracts with suppliers for cost-effective procurement of merchandise.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.

Store manager

Reliance Retail
kannur, India
02.2019 - 12.2022
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.

Store manager

AL SHAYA
Riyadh, SAUDI ARABIA
02.2016 - 02.2019
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Implemented promotional displays to increase product visibility and sales.

Assistant store manager

APPAREL GROUP
DUBAI, UNITED ARAB EMIRATES
07.2012 - 03.2016
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
  • Implemented promotional activities, increased product visibility and awareness amongst customers.

Education

Master of Business Administration - marketing

Suresh gyan vihar university
India
01.2023 - 05.2025

Skills

  • Communication skills
  • Problem-solving
  • Leadership
  • troubleshooting
  • multi tasking

Languages

English
Proficient (C2)
Arabic
Intermediate
Hindi
Proficient (C2)

Timeline

Service coordinator

Gulf scientific Coorperation
01.2023 - Current

Master of Business Administration - marketing

Suresh gyan vihar university
01.2023 - 05.2025

Store manager

landmark group
01.2021 - 01.2023

Store manager

Reliance Retail
02.2019 - 12.2022

Store manager

AL SHAYA
02.2016 - 02.2019

Assistant store manager

APPAREL GROUP
07.2012 - 03.2016

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Irfan ummer